HealthEquity, Inc.

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Operations Seasonal Specialist

Operations Seasonal Specialist

Job Locations 
US-UT-Draper
Category 
Operations

More information about this job

Overview

We are BUILDING HEALTH SAVINGS. Come be part of remarkable.

 

How you can make a difference

In Operations you make the difference for our Members. In this position you will be responsible for distribution of documents in our Document Management System, Handling incoming documents, Routing, Transfers, CIP & OFAC, HSA enrollment, and other ancillary tasks. You will be responsible to work in queues to help us meet our SLA requirements. Success in this position requires an ability to perform at a high level: efficient, effective, and accurate results independent of volume, ability to assist others, and self-motivated

 

It will be beneficial to have an understanding of IRS regulations related to contribution eligibility, annual limits and tax implications as well as familiarity with all types of deposits applicable to healthcare accounts. It is your responsibility to ensure that each process is covered and completed within the expected time frame. 

In addition to ensuring that the daily operational work is accomplished, you must be able to identify where improvement is needed in system and processes. Assisting HealthEquity to become more efficient or improve quality in daily processing is a must.

 

You must effectively communicate the status of daily tasks and specific tasks/projects to management and escalate critical issues as needed to ensure service levels and other deliverables are met

 

What you’ll be doing

  • Enjoy a varied, challenging, rewarding career where team members are encouraged to seek opportunities to wear many hats and make a difference
  • Benefit millions of people by becoming part of the Consumer Driven Health Care industry which is poised to revolutionize the way health care costs are managed in the future
  • Gain an in-depth understanding of Health Savings Accounts and the HealthEquity website and on-line tools enabling you to support and educate our clients on ways to better save and spend their health care dollars
  • Become part of a dynamic team where growth opportunities are unlimited
  • Work with really fun, smart people and innovative technology
  • Accountable for processes involving logging incoming documents, routing items to other departments, and accuracy on check deposit process
  • Scan and route documents through our Document Management System
  • Ensure accuracy with data entry into our systems through cross referencing and comparing system data sets
  • Be able to multitask with multiple systems on high volume day to days
  • Other duties as assigned
  • Accountable for processes involving the CIP, OFAC, transfer, and enrollment requests.
  • Assists in resolution of escalated queues that are related to referenced processes. 
  • Provides input and content for enhancements to systems and processes
  • Performs quality assurance and ensures processing standards are within SLA and audit requirements

 

 

What you will need to be successful

  • Must be able to work during business hours (M-F: 9am - 5pm MST)
  • 2 years previous experience in a professional office environment required
  • Strong Microsoft Excel, Word, and Outlook skills
  • Highly motivated team player that is able to multitask through different systems
  • Previous experience in healthcare account administration a plus
  • Experience with clerical processing preferred
  • Accurate data entry / processing skills
  • Strong time management skills
  • Strong Organization skills
  • Ability to work in a diverse, high volume, and sometimes stressful environment
  • A strong working knowledge of healthcare accounts with a focus on Health Savings Accounts
  • Experience with transaction processing preferred
  • Experience in a customer oriented, client facing position
  • Ability to professionally represent HealthEquity while working directly with employer groups and members
  • Analytical mindset with ability to multitask and effectively contribute to multiple tasks
  • Ability to convey data in an effective and presentable manner through electronic, print and verbal communication.
  • Strong ability to maintain a high level of accuracy and proficiency.

 

Why work for HealthEquity

HealthEquity has a vision to save healthcare. We are passionate about providing a solution that allows American families to build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.

 

We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.

 

Our advice to you

HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.

 

HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.