HealthEquity, Inc.

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Workforce Senior Team Lead

Workforce Senior Team Lead

Job Locations 
US-UT-Draper
Category 
Operations

More information about this job

Overview

 

 

We are BUILDING HEALTH SAVINGS. Come be part of remarkable.

 

How you can make a difference 

HealthEquity provides a solution to an issue of growing importance to American families: affording lifelong health care. More than two million members are paying less for health insurance, taking control of medical bills and building health savings for life with HealthEquity health savings accounts (HSAs). Our expert advisors, who are available every hour of every day, offer helpful insight to maximize savings. 

 

HealthEquity’s leadership and 950+ team members embrace a unique culture symbolized by the purple in the Company’s logo. Being “purple” means standing out from the crowd by going above and beyond to help others, including fellow team members, members, business partners, and the community.  To keep its culture strong in the face of rapid growth, HealthEquity has a deliberate strategy to develop talented team members for promotion.  We encourage all ‘purple’ people to apply to HealthEquity.



The Workforce Analyst is responsible for forecasting, reporting, and identifying trends in the service center. The analyst will be part of a multi-functional team that strives to improve efficiency and service levels. This job will require constant communication and the ability to translate data into a story. A qualified candidate will be able to couple management of data with a people-centric focus.

 

What you’ll be doing

  • Participate in developing strategic initiatives to optimize scheduling and reduce costs.
  • Analyze and adjust staffing needs by monitoring activities and trends on a real-time basis.
  • Work with leaders to schedule off phone activities (e.g. team meetings, 1:1’s, training, etc.)
  • Provide coaching and recommendations to leadership based on individual Specialist behavior and performance.
  • Ensure that all of WFM’s internal OLA’s are being met
  • Send daily/weekly/monthly updates to the service center leaders regarding current SLAs and upcoming events.
  • Support WFM software deployment.
  • Supervise the use of WFM software for scheduling, tracking and monitoring.
  • Manages the service center’s scheduling of staff and activities.
  • Monitors real time contact volume for both service centers to maintain service levels and staffing requirements.
  • Manage offering of Extra Time/Under Time as the business need dictates.
  • Audit service centers payroll against schedule and time in/time out reporting.
  • Create a positive work environment that fosters successful team performance and development.
  • Perform other duties as assigned by leadership.

 

What you will need to be successful

  • 3+ years experience in service center or operations environment.
  • Bachelors degree preferred.
  • Experience using WFM software.
  • Expertise in Microsoft Office,
  • Excel guru.
  • SQL proficient.
  • Excellent analytical, organizational, and communication skills.
  • Ability to translate data into easily digestible information.
  • Must work well individually and in a team environment.

 

 

Why work for HealthEquity

HealthEquity has a vision to save healthcare. We are passionate about providing a solution that allows American families to build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.

 

We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.

 

Our advice to you

HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.

 

HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.