HealthEquity, Inc.

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Software Support Analyst

Software Support Analyst

Job Locations 
Software Delivery and Development

More information about this job


We are BUILDING HEALTH SAVINGS. Come be part of remarkable.


How you can make a difference


We are looking for two passionate Software Support Analysts to join our team in Draper, Utah. You will focus on helping identify and resolving issues related to our software platform.

Are you a collaborative, and a driven person who likes helping solve problems? Can you play nice with both humans and machines? Are you curious?  Then join HealthEquity on our mission to connect health with wealth!


What you’ll be doing


  • Work directly with internal users to assess impact, recommend and help resolve problems within the software platform
  • Work directly with internal users to train on functionality related to issue/bug requests
  • Create technical work-around solutions related to issues submitted by internal users
  • Create, own, and maintain issue and bug backlog related to the software platform
  • Investigate and trace bugs within the platform code to identify and fix issues
  • Work closely with Scrum Teams to implement complex fixes related to software platform
  • Create reports related to issue and bug requests and identify trends
  • Collaborate w/Product Owners on identifying trends related to issues and bugs within the software platform


What you will need to be successful


  • Associates degree in CS/Engineering or equivalent experience
  • 2+ years hands-on experience writing SQL queries and Stored Procedures
  • 1+ years hands-on experience developing in .NET and C#
  • Proven ability to learn new processes quickly
  • Good analytical and problem-solving skills
  • Good interpersonal skills and ability to collaborate with platform users and developers
  • Proven ability to manage time and varying priorities
  • Demonstrated ability to context switch while still delivering on commitments
  • Passion for helping people solve problems


Benefits and perks

  • Medical, Dental, Vision
  • 401(k) match
  • Paid Maternity/Paternity leave
  • Ongoing education 
  • Tuition Assistance
  • Gym/Fitness Reimbursement
  • Purple with Purpose (paid volunteer time off)
  • HSA contribution and match
  • On site Lunch and Learns
  • Award winning Wellness Program
  • Consumer Driven Healthcare (CDH) education



Why work for HealthEquity

HealthEquity has a vision to save healthcare. We are passionate about providing a solution that allows American families to build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.


We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.


Our advice to you

HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.


HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.