HealthEquity, Inc.

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Vice President, Operations

Vice President, Operations

Job Locations 
US-UT-Draper
Category 
Operations

More information about this job

Overview

We are BUILDING HEALTH SAVINGS. Come be part of remarkable.

 

How you can make a difference

Reporting to the Executive Vice President for Operations, this role leads back office operations such as financial operations, billing, card and fulfillment, claims and Reimbursement Account configuration.   

 

He/she provides strategic vision and direction to the operations function to deliver:

  • Remarkable ‘purple’ service to internal and external customers, embracing the feedback provided as a basis for evaluating quality and determining opportunities for investment to maintain and enhance customer loyalty.
  • Predictable operating results. Consistently meeting service level and other commitments as set forth in the Company’s contractual obligations.
  • Continuous, sustainable efficiency improvement through investments in customer self-service, automation, process engineering, strategic in/outsourcing and other strategies.
  • A strong talent pool, first and foremost by fostering career development opportunities for existing team members, and where needed by recruiting new team members with valuable skills, knowledge and expertise.
  • Risk management, through a strong operational controls environment and processes that adhere to internal policies.   

It is essential that the VP of Operations partner closely with HealthEquity team members to execute on Company goals and initiatives, as an advocate for both their team and the success of HealthEquity. Experience in a rapidly growing organization is highly valuable.

 

What you will need to be successful

  • At least seven years of leadership in a complex operational organization, with success demonstrated by increasing levels of responsibility over time.
  • Leadership skills, including written and oral communications, relationship building, conflict resolution, interpersonal, presentation skills.
  • Mentoring expertise, development of high-performance managers and contributors in an operations organization, and succession planning.
  • Industry experience in financial and retirement services, healthcare, insurance and/or benefits administration is highly preferred.
  • Bachelor’s Degree in business, finance, accounting or related field, or equivalent on-the-job experience.

Why work for HealthEquity

HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.

 

We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.

 

Our advice to you

HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.

 

HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.