HealthEquity, Inc.

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Operations Quality Specialist

Operations Quality Specialist

Job Locations 
US-UT-Draper
Category 
Operations

More information about this job

Overview

 

We are BUILDING HEALTH SAVINGS. Come be part of remarkable.

 

How you can make a difference 

HealthEquity provides a solution to an issue of growing importance to American families: affording lifelong health care. More than two million members are paying less for health insurance, taking control of medical bills and building health savings for life with HealthEquity health savings accounts (HSAs). Our expert advisors, who are available every hour of every day, offer helpful insight to maximize savings. 

 

HealthEquity’s leadership and 1,000+ team members embrace a unique culture symbolized by the purple in the Company’s logo. Being “purple” means standing out from the crowd by going above and beyond to help others, including fellow team members, members, business partners, and the community.  To keep its culture strong in the face of rapid growth, HealthEquity has a deliberate strategy to develop talented team members for promotion.  We encourage all ‘purple’ people to apply to HealthEquity.

 

The Operations Quality specialist will be responsible for overseeing the quality initiatives of Health Equity’s Operations department. These responsibilities include calibrating quality scoring to customer satisfaction across a group of department leaders. Additionally, this person will pull, review, and report on transactional information regularly. To succeed in this position the specialist would materially increase customer satisfaction and specialist performance through quality initiatives.

 

A successful candidate will have proven track record of great attention to detail and ability to stay two steps ahead on a project tasks and timeline. The applicant will be required to manage multiple tasks at once. The combination of technical know-how interpersonal communication, leadership skills, a strong sense of initiative and drive to get the job done well be critical to success of this role.

 

It will be beneficial to have an understanding of the IRS regulations related to contributions eligibility, annual limits and tax implications as well as familiarity with all types of deposits applicable to healthcare accounts.

 

What you’ll be doing

 

  • Conduct weekly calibration meetings with department leaders
  • Review and report large amounts of data completed by the team to identify gaps and training needs.
  • Implement and revise quality program on specific operational tasks
  • Pull transactional information and review them based on client requests
  • Meet with team leaders and individual specialists regularly to provide and guide performance coaching.
  • Identify where improvement is need in system, processes and people.
  • Perform ad hoc quality projects based on department needs

 

 

What you will need to be successful

  • Passion for service to our customers, internal and external
  • Commitment to Excellence, Quality and efficiency
  • Able to work autonomously without constant supervision
  • Self-motivated / self-starter
  • Attention to detail is a must
  • Ability to motivate a team of people
  • Strong communication skills
  • Respect for confidentiality and discretion
  • Must have strong knowledge of Microsoft Office, especially Excel, Outlook, and Word.
  • Excellent verbal and written communication skills
  • A strong working knowledge of healthcare accounts experience with Clerical processing preferred.
  • Ability to work in a diverse and sometime stressful environment.

 

 

Why work for HealthEquity

HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.

 

We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.

 

Our advice to you

HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.

 

HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.