HealthEquity, Inc.

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Intraday Specialist

Intraday Specialist

Job Locations 
US-UT-Draper
Category 
Member and Employer Services

More information about this job

Overview

 

We are BUILDING HEALTH SAVINGS. Come be part of remarkable.

 

How you can make a difference

 

You would be assisting in the success of HealthEquity through real time monitoring of interaction volumes and staffing to ensure service levels are met.

 

 

What you’ll be doing

  • Monitor, track, and execute forecasted plan
  • Perform root cause and trending analysis of historical performance of knowledge groups/queues to identify areas of opportunity and make strategic recommendations
  • First level troubleshooting for business interruptions and escalation as appropriate
  • Tracking Real-Time Adherence
  • Assisting in the coordination, appropriate allocation and availability of call center staff in order to achieve daily project goals
  • Maintain contact center abandon percentages by adjusting call allocation and offering VTO
  • Managing Intraday email inbox
  • Identify & allocate time for member service specialists to complete their trainings, call listening, etc...
  • Creating and maintaining intra-day department reports
  • Other tasks and projects as assigned by management

 

What you will need to be successful

  • Ability to work independently as well as collaboratively
  • Self-Starter with excellent written and verbal communication as well as interpersonal skills.
  • Ability to digest data and communicate findings to further improve department efficiency.
  • Intermediate or higher Microsoft Office knowledge e.g. Excel
  • Regular and predictable attendance is required; must be meeting Core 4 goals
  • Must be willing to work in office
  • Must be willing to work a Saturday shift

 

Benefits and perks

  • Medical, Dental, Vision
  • 401(k) match
  • Paid Maternity/Paternity leave
  • Ongoing education 
  • Tuition Assistance
  • Gym/Fitness Reimbursement
  • Purple with Purpose (paid volunteer time off)
  • HSA contribution and match
  • On site Lunch and Learns
  • Award winning Wellness Program
  • Consumer Driven Healthcare (CDH) education

 

Why work for HealthEquity

HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.

 

We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.

 

Our advice to you

HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.

 

HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.