HealthEquity, Inc.

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Application Support Engineer

Application Support Engineer

Job Locations 
US-UT-Draper
Category 
Information Technology

More information about this job

Overview

We are BUILDING HEALTH SAVINGS. Come be part of remarkable.

 

How you can make a difference

 

We are looking for a talented and passionate Application Support Engineer to join our team in Draper, Utah. You will be responsible for the implementation, management and maintenance of business-critical applications. Some examples include Office365, Ivanti End Point Management and Service Desk, and Genesys Pure Connect. You will provide expert technology operations support in a high energy, fast paced team environment. Each member of the team will have a working knowledge of all HealthEquity applications. They will also work in harmony with the Service Desk, Systems, Database, and Networking teams. Ultimately the role of an Application Support Engineer is to provide support to HealthEquity’s Team Members by ensuring their tools work and are the right tools for their needs.

 

 

What you’ll be doing

 

  • Function as an administrator for applications that support HealthEquity’s infrastructure and business needs.  
  • Troubleshoot and resolve application issues or outages.
  • Be a key member on project teams to implement new and upgrade existing applications.
  • Collaborate with the business to leverage application functionality to improve business processes
  • Acting as subject matter expert for applications and their related business processes.
  • Managing relationships with vendors
  • Working with IT infrastructure teams to ensure application performance is optimal.
  • Evaluating and implementing best practices for all critical systems and applications.
  • Champion various system and application audit related tasks.
  • Authoring technical documentation
  • Must be willing work in a 24x7x365 production environment, this includes a 24/7 rotating on-call schedule

 

What you will need to be successful

 

  • Bachelor’s Degree (preferred) or 3 years of equivalent work experience in related field required.
  • Advanced knowledge of Windows operating systems, desktop and server.
  • Passion for problem solving and process improvement.
  • Great customer service skills
  • Experience troubleshooting within, MacOS, iOS, and Android
  • Experience setting up and maintaining application and device monitoring and alerting systems required.
  • Experience with PowerShell, SQL, and Active Directory
  • Ability to work effectively on your own or as part of team.
  • Basic understanding of various IT topics including networking, databases, firewalls, windows server, virtualization, DNS, Group Policy, etc
  • Strong documentation and communication skills.
  • Experience in problem solving and troubleshooting hardware, software, and network connectivity issues.
  • Applicable Technical Certifications preferred: CompTIA A+ and/or MCSA

 

Why work for HealthEquity

 HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.

 

We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.

 

Our advice to you

HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.

 

HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.