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We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.
How you can make a difference
With general direction and considerable latitude for independent judgment and discretion, this position will collect business information and mold it into useful decisions for Product. As a Product Owner, reporting to a Product manager, this position works cross functionally with technology, sales, marketing, operations, engineering and product development on road-mapping and launching strategies. This position plays a key role in defining product capabilities and how to satisfy real-world customer needs an delivering value to our external users. The Product Owner is also responsible for supporting our service delivery teams. This focus on service delivery extends to finding ways to build self-service capabilities into our applications and solutions. The Product Owner is the primary connection between strategic product leaders and product capabilities needed to achieve outcomes. Passion for understanding market drivers and proactively aligning them to user scenarios and product capabilities.
What you’ll be doing (Job Duties & Responsibilities)
- Collaborate with Product Managers to understand the market demands, priorities, and overall product strategy
- Work with one or more engineering teams to deliver timely, quality releases that provide high business value and exceed customer expectations
- Work closely with the Product Managers and cross-functional partners to define, prune and prioritize the product backlog to ensure alignment with changing business needs
- Collaborate with technical engineering leadership to ensure key architectural roadmap items are represented in the product backlog
- Become the primary source for user story details and priorities for your team and partners
- Work with your team and Product Managers to build, document, and accept user stories based on well-defined acceptance criteria
- Partner with internal partners to define and implement comprehensive plans for customer Beta programs
- Support efforts in acquiring and breaking down feature requirements into product results
- Collaborates with the team(s) to define release scope, overall design approach, and delivery plan
- May be assigned other duties as needed or apparent
What you will need to be successful (Skills, Knowledge, & Experience)
- High School Diploma or Bachelors Degree in Computer or Business equivalent field preferred
- Knowledge of creation of software products or equivalent experience
- Minimum 1 year experience in business requirements of agile Product Ownership. Experience should include flow modeling, extracting and sharing knowledge from SMEs.
- Experience in user stories process flow is preferred
- Formal writing experience is highly desired
- Certified Scrum Product Owner (CSPO) credentials a plus
- Business insight that enables decision making around problem-solving and prioritization
- Strong technical understanding and attention to detail
- Ability to support and lead teams
- Exceptional listening, written, presentation and verbal communication skills
- Knowledge of agile and SAFE is also required
- A strong customer service orientation
- Demonstrated ability to adapt to the changing demands of business
- Proficiency with business and communications software (preferably Word, Excel, PowerPoint, Visio common Windows operating systems, and Outlook) is required
- Strong, hands-on knowledge of data base structures
- Knowledge of Aha! tools and Team Foundation Server (TFS) a Plus
- Ability to articulate and explain the value of middleware
- Knowledge and experience with Identify Access Management (IAM) technologies
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This is a remote position.
We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.
How you can make a difference
We are seeking a highly skilled and motivated Project Manager to join our Marketing Operations team. This teammate will manage multiple complex internal and/or external projects at any given time from initiation to delivery. This position ensures that all scope, quality, budgetary and scheduling targets, and requirements are met, ensuring consistent communication of all facets of the project occurs.
You will play a crucial role in ensuring the successful go to market execution of multiple features and enhancements in our B2B2C environment. You will be responsible for establishing and refining product marketing release guidelines, implementing multifaceted communication cascade strategies, and overseeing various cross-functional workflows in the go to market space.
What you’ll be doing
Project Management
- Lead end-to-end project management of initiatives within marketing’s scope.
- Manage multiple projects concurrently, balancing priorities and resources effectively.
- Develop and maintain detailed project plans, ensuring adherence to timelines and milestones.
- Identify and address potential roadblocks proactively to keep projects on track.
- Monitor and manage project budgets, ensuring efficient resource allocation.
- Communicate project status, issues, and risks to stakeholders regularly.
- Distribute reports on project progress, ensuring transparency and accountability.
B2B2C Expertise
- Leverage extensive experience in B2B2C environments to drive go to market operations frameworks and standardize processes based on high level and strategic guidance.
- Recognize the unique dynamics and challenges of B2B2C go to market and tailor project approaches accordingly.
- Coordinate with cross-functional teams to ensure unified approach across channels.
Cross-Functional Liaison
- Collaborate closely with cross-functional teams to define project scope, goals, and deliverables.
- Engage with various internal teams to understand gaps, needs and challenges.
- Foster robust partnership with product marketing and channel delivery teams to ensure seamless communications and scaled support for all key product and feature launches.
Flawless Execution
- Ensure the highest standards of quality from project start to finish.
- Implement and maintain rigorous quality control processes throughout project lifecycle.
- Support root cause analysis and remediation efforts when needed.
Seamless Project Handoff
- Facilitate smooth transitions of work throughout projects, setting clear expectations, and promoting consistency and accountability across the project team.
- Work closely with marketing, service, operational, and channel delivery teams to provide comprehensive project documentation and necessary guidance.
What you will need to be successful
- Proven experience as a Marketing Project Manager, with expertise in go to market in a B2B2C environment.
- Strong project management skills with a track record of successfully delivering projects on time and within budget.
- Clear understanding of product and feature launch strategies and communication cascade dynamics.
- Excellent collaboration and communication skills, with the ability to work across diverse teams, particularly product marketing and operations teams.
- Ability to implement varied and evolving guidance and adapt project plans for accelerated timelines.
- Familiarity with marketing operations tools and platforms, and project management software such as Workfront, Smartsheet or similar.
- Experience in an Agile environment a plus.
- Detail-oriented with a focus on quality execution.
- Capacity to thrive in a fast-paced, dynamic environment.
- Bachelor's degree in marketing, business, or a related field.
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We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.
How you can make a difference
The UX Designer is responsible for developing a comprehensive understanding of our product suite and the user experience journey, encompassing both web portals and mobile applications. This role involves working collaboratively with a dedicated design team, contributing to research, and crafting designs in partnership with product and engineering teams. This role will address complex challenges and contribute to the creation of intuitive and engaging user experiences. The UX Designer will report to the Director of Digital Sales within the Marketing team.
What you’ll be doing
- Assist in designing and refining features that engage and delights our users.
- Work in collaboration with product and marketing teams to grasp specific objectives and support design efforts to solve complex issues with innovative approaches.
- Learn and apply common visual and interaction design principles, crafting sketches, wireframes, flows, and design comps under guidance.
- Help produce clear materials that convey design intent to stakeholders, utilizing customer insights and market analysis.
- Support user advocacy, assist in developing user personas, mapping user journeys, and assessing the user experience.
- Assist in planning and executing user research, both qualitative and quantitative, to gather insights that inform design decisions.
- Proactively seek and respond constructively to feedback on designs.
- Communicate design context, user goals, and objectives effectively to various audiences.
- Work alongside engineers and product managers to brainstorm solutions and ensure design feasibility.
- Embrace a value-driven approach, understanding the broader impact of design within the company.
- Keep informed about competitor products and trends in the industry.
What you will need to be successful
- Bachelors Degree with emphasis in UX/Design or equivalent work experience
- 2+ years of UX experience, ideally within a product design team setting.
- Strong knowledge of human-centered design, interaction design, information architecture, and prototyping.
- Excellent attention to detail and commitment to high-quality UI design.
- Exposure to user research methods and a basic understanding of data analysis and insight synthesis.
- Effective communication skills with a knack for storytelling and visual presentation.
- Knowledge of responsive design and an interest in mobile-first strategies.
- Proficiency in design and prototyping tools such as Figma or similar platforms.
- Ability to manage time effectively and meet deadlines while learning and adapting
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How you can make a difference
As an integral member of the B2B Client Marketing Team, the Customer Marketing Manager will be responsible for building and optimizingomnichannel experiences that supportbusiness clients through their customer journey.The Customer Marketing Manager will be an advocate for our customers, using data and insights to ensure their needs and preferences are at the forefront of customer lifecycle campaign planning. This team member will be responsible for developing and implementing strategies to enhance customer engagement, foster loyalty, and identify cross-sell opportunities. TheCustomer Marketing Manager reports to the Director, Client Marketing.
What you’ll be doing
Build Client Engagement and Loyalty:
- Develop and execute engagement programs to enhance the overall customer experience.
- Implement strategies to foster customer loyalty, including personalized communication through automation.
- Play a key role in planning and executing client events that drive deeper engagement while providingmemorable experiences.
- Collaborate with cross-functional teams to ensure a cohesive and client-centric approach in all marketing initiatives.
Identify and Nurture Cross-Sell Opportunities
- Identifyomnichannel opportunities to cross-sell products and services to existing clients, utilizing data-driven insights to tailor offerings and improve program effectiveness.
- Collaborate with sales and relationship management to create targeted campaigns and promotionsfor key client segments to drive revenue growth.
- Seamlessly integrate cross-selling strategies into client events for a holistic approach
Data Analysis and Synthesis
- Establish mechanisms for collecting and analyzing client feedback
- Provide insights into customer preferences, pain points, and feedback through analysis of client engagement and customer research.
- Utilize customer data and analytics to measure the effectiveness of client marketing programs.
- Provide regular reports on key performance indicators related to customer engagement, satisfaction, and revenue growth.
What you will need to be successful
- Bachelor's degree in Marketing, Business, or a related field.
- 5+ years of experience in Customer Experience (CX) or Digital Marketing.
- In-depth knowledge of B2B marketing trends, digital tools, and technologies.
- Proven track record of developing and implementing successful digital-first cross-sell, upsell, or retentionmarketing strategies.
- Strong analytical skills with the ability to interpret data and make data-driven recommendations.
- Excellent communication and interpersonal skills.
- Proficiency in the analysis and interpretation of leading and lagging KPIs, translating data into actionable insights.
- Exceptional presentation skills — effectively disseminating client insights and investment results to collaborators and key decision-makers.
- Comfortable working autonomously and in collaborative settings
- Expertise in Microsoft Office programs (especially Excel and PowerPoint)
- Proficiency in marketing automation tools and CRM systems (Salesforce, Gong, 6sense)
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This is a remote position.
We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.
With general direction and considerable latitude for independent judgment and discretion, this position will gather business information and mold it into actionable decisions for Product. As a Senior Business Analyst focusing on API integrations, you will play a crucial role in shaping the direction, development, and success of our integration capabilies. The position requires flexibility and creativity in gathering and interpreting information to then be translated into detailed business requirements or leveraged for process improvements. Excellent analytical skills are required, with the ability to extract, analyze and report on information gathered from internal systems, databases, and external resources.
What you’ll be doing
- Meeting with stakeholders to elicit requirements and document processes
- Develop and document as-is and to-be use cases using a Behavior Driven Development approach
- Assist with the development and execution of test plans
- Support the entire software development lifecycle
- Document product capabilities and serve as a product subject matter expert
- Assess the impact of bugs and perform gap analysis
- Develop product recommendations based on data analysis
- Keep team members informed of items that impact their day to day duties
- Participate in Discovery team cadence meetings and clear team blockers
What you will need to be successful
-
Minimum 3 years’ experience in business requirements analysis with specific experience in data searching. Experience should include flow modeling, Stakeholder knowledge extraction and sharing.
- Proven experience as a Senior Business Analyst or equivalent role focused on API integrations, with a strong understanding of scalable integrations, business intelligence, and data-driven decision-making
-
Experience in SQL Queries and process flow is preferred. Formal writing experience is highly desired.
- Excellent technical skills and proficiency as well as an innate commitment to service excellence in combination with extraordinary people skills
- Proven ability to advance an operational unit’s strategic direction through identification of risk/opportunity and contributing to the corresponding mitigation/solution
- Highly adaptable, with the ability to rapidly assimilate new information and self-direct in the identification of team, system, and project implications
- Strong analytical and problem-solving skills with a critical eye for detail
- Experience gathering and documenting business requirements
- Experience creating and/or executing user acceptance test plans
- Ability to identify product implications of process and technology changes
- Excellent written and verbal communication skills with the ability to consult with users and understand, assess, and present their needs
- Well organized and able to balance multiple simultaneous assignments
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This is a remote position.
We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.
How you can make a difference
As a Governance and Identity Access Management (IAM) Analyst, you will play a crucial role in ensuring the security, integrity, and efficiency of our organization's digital infrastructure. You will be responsible for developing, implementing, and maintaining policies, procedures, and technologies related to identity and access management. Your primary objective will be to safeguard sensitive information, mitigate risks, and uphold compliance standards across the organization.
What you’ll be doing (Job Duties & Responsibilities)
- Act as an IAM SME by identifying internal and external identity and access management risks and opportunities for improvement
- Manage user access certifications (UACs) for in-scope applications and systems to ensure compliance with SOX (Sarbanes-Oxley) regulations
- Collaborate closely with compliance and audit teams to ensure that access management practices align with SOX requirements.
- Define roles and entitlements within HealthEquity applications and platforms
- Create and maintain metrics associated with UACs and application/platform integrations
- Participate in security projects for the Identity Access Management Team
- Develops, solicit, and maintain all necessary and appropriate documentation for assigned projects
- Act as the liaison among partners to review, document, and communicate system activities to ensure access assignments or requests are completed consistent with service level and IAM standards
- Drive processes to understand access requirements and develops role models and standards for IAM processes
- Partner with Application Administrators to address business and technical issues involved in deploying, governing, and extending identity services
- Capture user identity administration exceptions and determines and documents course of action for resolution
- Analyze root cause to recommend resolutions for provisioning and de-provisioning activities in accordance with standards, policies, and procedures
- Identify, implement, and improve current processes to support the Identity Access Governance program including controls, data quality, security risk reduction, and regulatory compliance
- Identify and define mitigation plans for risks and issues related to project timeline, resources, or quality.
- Coordinate and conduct impact assessment across all relevant Operations teams
- Partner with IT development group and core business unit to develop and implement new systems and improvements of existing systems
- Facilitate collaboration and leads multi-functional teams to drive projects to completion
- Participate in User Acceptance Testing (UAT) phases for defect fixes, improvements, and other pivotal initiatives
- Provide IAM process guidance and requirements, creates IAM solutions, collaborates with business partners and engineers, and creates roles for application onboarding
What you will need to be successful (Skills, Knowledge, & Experience)
- Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field. Master's degree or relevant certifications (e.g., CISSP, CISA, CISM) preferred.
- Proven experience identity and access management, governance, and risk management.
- In-depth understanding of IAM principles, technologies, and standards such as LDAP, SAML, OAuth, and OpenID Connect.
- Familiarity with IAM solutions such as SailPoint IdentityNow
- Automation expertise with PowerShell scripting
- Audit expertise with tools such as ADAudit Plus
- Active Directory expertise and tools such as ADManager Plus
- Experience crafting process documentation
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How you can make a difference
We are looking for a passionate Sr Site Reliability Engineer to join our team. Our team is responsible for driving scalable architecture, minimizing risks, providing visibility across a multitude of environments, systems and applications while using lean principles at scale in a fast-paced environment. You'll contribute to the design and documentation of systems, in collaboration with scrum teams, looking for opportunities to automate away waste. You'll work with scrum teams to troubleshoot complicated systems and applications and will partake in an on-call rotation.
What You’ll Be Doing
- Design, implement, and maintain systems that are highly available, scalable, and self-healing on the Azure platform.
- Deliver automation and continuous improvement.
- Partner with your engineering teams to define and deliver DevOps best practices.
- Understand, implement and automate build and deploy pipelines, CI/CD principles, and proper build automation.
- Understand, implement, and automate cloud security controls, governance processes, and compliance validation.
- Define standards and deploy monitoring, metrics, and logging solutions that measure the performance and health of our Azure applications.
- Design, manage, and maintain tools to automate operational processes.
- Research, explore, prototype, and implement services in Azure.
- Work with engineering teams to analyze, design and deliver technology solutions.
- Provide consulting and mentoring to teams on core cloud concepts.
What You Will Need To Be Successful
- Bachelor’s degree in CS/Engineering or equivalent experience
- 10+ years of DevOps, SRE, software development, or infrastructure experience.
- 4+ years of experience implementing and operating fully automated, secure, and scalable cloud solutions.
- Deep knowledge of core Azure cloud platform including Networking, Storage, Compute, Container Services, and Data Services.
- One or more Azure specialty certifications preferred.
- Experience developing Infrastructure as Code including Terraform and ARM templates
- Experience with Docker and Kubernetes, Helm, YAML
- Experience with platform monitoring and observability tools including Dynatrace
- Experience with Azure cognitive services, Databricks, ML & other data science tools
- Experience with Azure security best practices and patterns.
- Experience with Azure Identity and Access Management and understanding of permissions, managed identities, roles and role assignments.
- Experience administering and configuring AKS clusters.
- Strong communication and presentation skills.
- Demonstrated interpersonal skills and ability to collaborate with Architecture, Engineering, Product, and IT teams.
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This is a remote position.
We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.
How you can make a difference
HealthEquity is hiring a Sr Salesforce Developer with the desire, skills, and passion to make a direct impact on the success of our industry-leading Health Savings Account products and services. Come design, development, and configure our Salesforce.com CRM solution with our dedicated Enterprise Applications team. Serve as a technical expert on critical business processes and solutions in the Saleforce.com CRM application infrastructure and help HealthEquity grow its leadership position in the HSA industry
What you’ll be doing (Job Duties & Responsibilities)
- Be a Salesforce authority presenting technical solutions using UML and Object-Oriented Design Patterns to demonstrate an understanding of business problems and ensure the stability of the overall architecture.
- Develop Salesforce code as per specifications using force.com Apex Classes, Apex triggers, Batch Apex, Lightning Web Component (LWC), Lightning Aura Component, Visualforce (VF Pages), Integration (REST, SOAP, Change Data Capture, Platform Events, Platform Cache), force.com API, SOQL, SOSL, Flows, Process Builders, Shield, Third-Party Apps, Salesforce Lightning Connect, and Third-Party REST APIs.
- Using advanced Agile Software Engineering experience with solid software design, coding, testing, maintenance, and debugging skills on the Salesforce platform.
- Integrate data and services to Salesforce using Boomi as a Middleware solution.
- Perform ongoing customizations to product features and Integration with other Enterprise Systems (CTI-telephony, NetSuite, and Internal Platform Databases) by APIs or Middleware solutions (Dell Boomi, MuleSoft).
- Maintain a high awareness of and enthusiasm, staying abreast of new features and updates released to the SFDC platform.
What you will need to be successful (Skills, Knowledge, & Experience)
- Bachelor’s degree in Computer Science, closely related field, or equivalent work experience
- Salesforce.com certifications – specifically in development
- 5+ years of custom coding and software development within Salesforce.com
- Demonstrated ability implementing Salesforce in a 300+ person company, specifically in a multi-instance Salesforce environment
- Full comprehension of standard Salesforce functions, especially in Sales Cloud, Service Cloud, and Community Cloud
- Expertise in all parts of Salesforce’s configuration space, including native and custom objects, page layouts, validation rules, workflows, alerts, process builder actions, 3rd-party technology integrations, user management, roles, profiles, permission sets, sharing rules, and security settings
- Experience with Apttus or similar CPQ implementations (including implementing Lead to Close processes) will be prioritized
- Experience with NetSuite or other similar financial software integrations will be prioritized
- Previous experience in deployment and version control software (GitHub, GearSet, etc) is strongly preferred
- Excellent verbal communication skills and technical writing skills, presentation/facilitation skills, and good interpersonal skills.
- A proven ability to present information, effectively interact with others, and work effectively with diverse personalities is crucial
- Work in a small team cross-departmentally in a highly matrixed environment, where every team member contributes to the identification of system requirements and works toward meeting deliverables and deadlines.
- Experience with Salesforce Marketing Cloud is a plus
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This is a remote position.
We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.
HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.
People are our greatest asset. We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where our purple culture drives a remarkable experience.
How you can make a difference
The Principal Cloud Application Engineer is responsible for design, configuration, and just-in-time administration of corporate cloud-based applications at HealthEquity. Working collaboratively across internal departments and stakeholders such as Member Services, Client Services, Sales, Professional Services, Legal, Finance and Operations, this position will develop and document business processes and application system requirements. In addition, the incumbent will configure and test the applications to ensure the system meets the requirements and enables the business process, and will lead projects and other team members in enhancing and rolling out new functionality or introducing new user groups to the application.
What you’ll be doing
- Designing and architecting cloud-based solutions within Microsoft Azure and Microsoft 365 services, ensuring that integration between on-premise and cloud systems, applications, and services facilitate a secure and efficient integration between platforms to drive value.
- Design and implementation of infrastructure solutions using Terraform or equivalent expertise in Infrastructure-as-Code tooling within Microsoft’s Azure cloud environment.
Established best practices for version control and continuous integration/continuous deployment (CI/CD) pipelines to streamline infrastructure provisioning and updates.
- Conduct regular reviews and audits of Terraform codebase to maintain consistency, adherence to standards, and compliance with security policies.
- Acted as a subject matter expert (SME) for Terraform and Azure cloud services, providing guidance and mentorship to team members and stakeholders.
- Providing regular detailed reports on the overall state of the cloud applications and services within the company, including security vulnerabilities, disaster recovery options, and enhancement opportunities.
- Maintain deep technical knowledge of Azure infrastructure and Microsoft 365 E5 features and capabilities, including platform, security and compliance, productivity, collaboration tools, and how they can provide value for the organization, with equivalent knowledge of applicable Azure services. Supporting the adoption, development, and usage of Microsoft cloud-based applications throughout the organization. Maintaining a high level of awareness of and enthusiasm as well as new features and updates as they are launched.
- Working with the various support teams on failover procedures, disaster recovery methods, and other business continuity objectives as it relates to cloud applications as it aligns with the corporate and departmental goals for redundancy and business continuity.
- Ensuring the configuration and security posture of cloud-based applications meet or exceed industry standards in partnership with HealthEquity security teams.
- Develop and execute migration and upgrade strategies for transitioning to Microsoft Azure infrastructure and Microsoft 365 services, including data migration, user onboarding, and decommissioning legacy systems.
- Collaboration and Communication: Collaborate with cross-functional teams, including IT, security, and business stakeholders, to ensure Microsoft Azure and Microsoft 365 E5 services meet business requirements and are aligned with the organization's strategic direction.
- Work with the business to understand their requirements and develop solutions that meet their specific needs as it relates to cloud-based applications within HealthEquity.
- Monitor and optimize the performance of Microsoft 365 and Azure services to ensure optimal resource utilization, cost-efficiency, and reliability
- Providing regular updates on future enhancements to IT leadership to drive innovation within the application environment as part of promoting a cloud-first initiative.
- Making suggestions to improve efficiency and effectiveness of procedures, processes, and tools where appropriate. This includes providing support to the development and periodic revision of procedures to ensure control and quality within the operations processes.
- Performing other duties as assigned or apparent. Makes suggestions to improve efficiency and effectiveness of procedures, processes, and tools where appropriate. This includes providing support to the development and periodic revision of procedures to ensure control and quality within the operations process.
- Performs special projects or needs analysis as requested or directed.
- Performs other duties as assigned or apparent.
What you will need to be successful
- Expert knowledge and understanding of business and technology as normally obtained through the completion of a bachelor’s degree in a business or technology related major or equivalent experience.
- Thorough understanding of Microsoft 365 E5 products and related Microsoft Azure services.
- Exposure to various scripting and Infrastructure-as-Code languages, understanding of AGILE methodologies, and formal project management practices, theories, and processes is also preferred but not required.
- The ability and skill to provide troubleshooting and resolution for various systems as described as normally obtained through a minimum of 8 years of experience in an enterprise level cloud application engineering role with specific experience in Microsoft 365, Microsoft Azure, Azure Active Directory, Microsoft Intune, Microsoft Compliance, Microsoft Purview, and related Windows Server 2012-2022, Exchange Online, and SharePoint Online.
- Experience should include utilization of Terraform or equivalent Infrastructure-as-Code (IaC) technology, deployment in CI/CD pipelines through experience with Azure DevOps or GitHub. Cloud based conditional access security configurations, DLP, and on-premise to web-based migrations as well as enterprise level database driven applications and single-sign on authentication.
- Microsoft technical certifications are preferred.
- PowerShell experience is required.
- Experience in geo diverse working environments, mergers, and acquisitions, are a plus.
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We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.
How you can make a difference
This position is responsible for the development, ongoing support, and continuous optimization of a wide range of programs, systems, tools, and training that support achievement of the sales and retention goals of all teams across the Sales & Relationship Management (S&RM) organization. The Sales Strategy Manager will identify, engage, and manage cross-functional teams in the execution of assigned deliverables.
What you’ll be doing
- Developing, launching, and providing ongoing support of complex, multi-channel programs and business processes which may include but not be limited to cross-sales and automation of sales processes (e.g., CRM utilization, contracting, CPQ (configure, price, quote) capabilities, activity tracking, and training tools).
- Implementing tracking and measurement frameworks to evaluate efficacy of S&RM programs and processes to identify, recommend, and act upon opportunities for optimization or increased utilization.
- Contributing to user stories and coordinating with the CIO team to manage the roadmap and support the feature development lifecycle in the continuous improvement of the user experience within Salesforce and related apps.
- Creating and delivering effective training programs that equip S&RM teams with the knowledge and skills required to be successful participants in programs.
- Partnering closely with the Marketing, Product, CIO, Operations, and other internal teams to align and coordinate on key initiatives, programs, and processes.
- Providing recurring program updates and forecasts across all levels of the organization – from Teammates on the front line supporting our Members and Clients, to the Executive Leadership Team.
- Applying a rigorous prioritization framework that ensures optimal utilization of limited resources to advance programs and drive growth.
What you will need to be successful
- 8+ years’ experience in Sales Strategy, Sales Operations, Sales Leadership, Product Management, and/or Process Improvement functions.
- 4+ years’ experience driving organizational change and process improvement with proven track record for delivering measurable and impactful change.
- Experience working in an Agile environment preferred.
- Professional experience in employee benefits or financial services space preferred.
- Proficient in analyzing data to glean actionable insight and the ability to determine best ways to act upon it.
- Understanding interdependencies between technology, operations, and business needs.
- Excellent communication skills and the ability to communicate across all levels of an organization, connecting the dots between multiple initiatives and their impacts to stakeholders.
- Ability to create and tell a succinct story using PowerPoint.
- History of successfully managing and deploying multiple projects at the same time, ensuring key milestones achieved by deadline, and creating transparency and accountability.
- Be proactively collaborative with the ability to unite partners across all areas of the organization around a common goal.
- Ability to develop creative solutions and workarounds when confronted with a challenge; possessing a “how can we do this?” mindset.
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We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.
How you can make a difference
This position is responsible for leading the technical setup and validation of client integrations. The role will work closely with internal and external clients and 3rd party data vendors to deliver HealthEquity solutions for new and existing client implementations for all technical components of the client solution using a project management-centric approach. The Technical Integration Manager will also be involved in the development of new organizational solutions working in conjunction with our Technical and Product teams.
What you’ll be doing
- Independently works as the technical contact on eligibility and funding integration discussions
- Manages all client communication and defines the configuration of data files and integrations to work with HQY products and plans and performs the technical implementation for those integration points
- Presents the HealthEquity standard file specifications and reviews client and partner files specifications to ensure they are in accordance with necessary standards, ensuring it fits our product and service offerings
- Manages the setup of partner data exchanges
- Handles performance testing and cycle validation for file integrations
- Responsible for managing projects, creating and maintaining technical implementation plans, while adhering to deliverable timelines
- Collaborates with Implementation Managers and works cross-functionally with other internal teams to provide status updates and complete implementations
- Participates in project implementation calls
- Documents processes to standardize a consistent approach while improving efficiencies
- Determines if certain types of file integrations are ready from a fit and format and operational perspective to be put into production and data loaded into HQY systems and platforms
What you will need to be successful
- Associates degree: advanced education preferred
- 2 yeas project management experience
- 2 years of data file or related experience with consumer directed products and industry related experience
- Advanced usage of Excel and its functions
- Prior experience with data files and SQL, experience with XML preferred
- Analytical, able to manipulate data and relay it to non-technical individuals
- Self-starter, ability to work independently
- Possesses attention to detail and is proactive in projects tasks and timelines
- Strong interpersonal communication skills
- Strong sense of initiative, drive, and organizational skills to accomplish multiple projects simultaneously
- Ability to work on a team collaboratively as well as independently
- Thrives under ambiguous instruction
- Knowledge of HealthEquity products, consumer directed benefits and the industry is highly desired
Physical/Mental Requirements and Demands:
Work requires normal range of hearing, vision and verbal communication skills, with or without a reasonable accommodation. Must be able to use a telephone or headset equipment and operate a keyboard and other office equipment, with or without reasonable accommodation. The ability to perform work at a computer station for 6-8 hours a day and function in an environment with frequent interruptions is required. At times, subject to sitting for prolonged periods. Infrequently, must be able to lift and move material weighing up to 20 lbs. May experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
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This is a remote position.
We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.
How you can make a difference
We are looking for a passionate Application Security Engineer to join our team! Your primary focus is to ensure that the HealthEquity Technology platform is secure by design and to guide software delivery teams. You will be a key contributor to direct security architecture and design for a talented engineering team working closely with the business team to deliver value. You will work closely with scrum teams and information security to deliver high quality, high-value company initiatives. You’ll have an integral part in helping HealthEquity enhance its platform to secure our members and partners data, reduce costs, increase revenue and improve system scalability.
What you’ll be doing
- Working closely with agile software development teams during design and development phases to guide secure feature design and secure coding practices
- Developing application threat models for web, mobile, microservices, and public API’s and mitigation strategies for securing our technologies
- Teaching scrum teams how to develop and maintain feature level threat models and mitigate the vulnerabilities
- Conducting static, dynamic, SCA and container vulnerability analysis using industry standard tools
- Performing manual and automated code reviews
- Developing and teaching secure coding standards and practices
- Participating in pen testing activities and assisting teams in validating, remediating, and mitigating vulnerabilities
- Working closely with development teams to ensure security at each layer of microservices and container development
- Be the point of contact for helping teams with Threat Models, Risk Ratings, Security mitigations, and ability to talk through these conversations as a teacher
- Participating in the grooming of the Secure Development Lifecycle on an annual basis
- Designing and delivering the annual security training held for the Engineering departments
- Be an active participant for the Security Guild as a trainer, advisor, and a leader of the meetings to build a culture of security throughout all engineering teams
- Work with developers and Technical Security to ensure vulnerabilities are identified and remediated within the development pipeline
- Reviewing build pipelines for best-practice security gates and controls
- Working closely with development teams to improve security maturity throughout all phases of the SDLC
What you will need to be successful
- Bachelor’s degree in Computer Science, Computer Engineering, or other Engineering Discipline is preferred
- 5+ years of experience directly involving the design of secure application features and design patterns for enterprise class .NET based Web Applications
- Demonstrated knowledge developing system and application threat models for enterprise applications and designs to mitigate high risk application threats
- Experience training development teams to develop their own application threat models
- Knowledge of OWASP top 10, OWASP API top 10, OWASP Mobile top 10, and related exploitation techniques, including but not limited to cross-site scripting, SQL injections, session hijacking and insecure direct object references, to obtain controlled access to target systems and mitigating factors for these instances
- Strong understanding of implementing secure web services and identifying vulnerabilities in REST and legacy web services
- Experience with commercial static, dynamic and SCA application scanning tools
- Significant experience performing code reviews to instill understanding of good design principals in other team members
- Strong understanding of SOLID software design and implementation principles
- Strong understanding of 2 factor application architectures
- Advanced C#, Node.js, and/or Python Development Skills
- Advanced Cloud development, .NET Core, ASP.Net, MVC 5, Python, and Web API skills
- Certifications preferred CCSP, CSSLP, ECSA, or CISSP
- Certifications desired AZ500, CEH, OSCP, GWAPT, LPT, or GSSP
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We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.
How you can make a difference
We are seeking a highly skilled and experienced Principal Product Manager to join our Data Product team. As a Principal Product Manager, you will play a crucial role in driving the success of HealthEquity by providing strategic guidance and analysis to shape our Data initiatives. Your expertise will be instrumental in identifying and aligning business needs with technology solutions, ensuring the efficient and effective utilization of resources, and enabling the achievement of our strategic objectives and driving member outcomes.
What you’ll be doing
- Market Intelligence: Gathers and analyzes market intelligence to inform product strategy.
- Product Roadmap: Develop and maintain a 3-year product roadmap that aligns with business goals, emerging trends, and innovative solutions to enhance revenue generation, operational efficiency, and competitive advantage.
- Product Lifecycle Management:Oversees the entire product lifecycle, from ideation through development, launch, and retirement.
- Vendor and Partner Relations: Builds and maintains relationships with vendors, partners, and other external entities.
- Performance Metrics and Goals: Sets and monitors key performance indicators (KPIs) for product success.
- Product Discovery: Drive analysis withinternal stakeholders, customers, and partners to identify key pain points and solution requirements.
- Stakeholder Management:Establish strong relationships with business units, senior management, and other key stakeholders to understand their needs, provide regular updates on project progress, and ensure buy-in and support for data products
What you will need to be successful
- Knowledge of creation of software and data products or a closely related field as normally obtained through the completion of a High School Diploma / Bachelor’s Degree in mathematics, statistics, finance, accounting, or economics majors, and/or equivalent work experience
- 8+ years work experience in product management
- Product-LedGrowth experience preferred
- Knowledge of agile and SAFE preferred
- Proven ability to advance an operational unit’s strategic direction through identification of risk/opportunity and contributing to the corresponding mitigation/solution
- Highly adaptable, with the ability to rapidly assimilate new information and self-direct in the identification of team, system, and project implications.
- Excellent strategic thinking and problem-solving skills, with the ability to think analytically and translate business needs into technology solutions.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
- Demonstrated leadership abilities, including influencing, negotiating, and driving consensus among diverse stakeholders and partners.
- Proactive mindset, able to work independently and manage multiple priorities in a fast-paced and dynamic environment.
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How you can make a difference
With general direction and considerable latitude for independent judgment and discretion, this position will gather business information and mold it into actionable decisions for Product. You will leverage your expertise in data products and AI to provide valuable insights, drive strategic decisions, and optimize business processes. The position requires flexibility and creativity in gathering and interpreting information to then be translated into detailed business requirements or leveraged for process improvements. Excellent analytical skills are required, with the ability to extract, analyze and report on information gathered from internal systems, databases, and external resources.
What you’ll be doing
- Work closely with stakeholders to gather, analyze, and prioritize business requirements that support the development of data products and AI solutions.
- Develop and document as-is and to-be use cases using a Behavior Driven Development approach
- Assist with the development and execution of test plans
- Support the entire software development lifecycle
- Document product capabilities and serve as a product subject matter expert
- Assess the impact of bugs and perform gap analysis
- Identify opportunities to streamline workflows, improve efficiency, and optimize business processes using data-driven approaches
- Participate in Discovery team cadence meetings and clear team blockers
- Keep team members informed of items that impact their day to day duties
- Stay updated with the latest trends in AI, data analytics, and related technologies to ensure our solutions remain innovative and competitive.
What you will need to be successful
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Minimum 3 years’ experience in business requirements analysis with specific experience in data searching. Experience should include flow modeling, Stakeholder knowledge extraction and sharing.
- Strong knowledge and experience in data product creation, AI, and related technologies.
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Experience in SQL Queries and process flow is preferred.
- Excellent technical skills and proficiency as well as an innate commitment to service excellence in combination with extraordinary people skills
- Highly adaptable, with the ability to rapidly assimilate new information and self-direct in the identification of team, system, and project implications
- Strong analytical and problem-solving skills with a critical eye for detail
- An understanding of healthcare financial accounts (HSA, HRA, and FSA) and healthcare insurance is highly desirable
- Experience gathering and documenting business requirements
- Experience creating and/or executing user acceptance test plans
- Ability to identify product implications of process and technology changes
- Excellent written and verbal communication skills with the ability to consult with users and understand, assess, and present their needs
- Well organized and able to balance multiple simultaneous assignments
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How you can make a difference
With moderate supervision from Software Engineering leadership, this position is responsible for building and implementing creative and effective software solutions for our customers. Software Engineers research, analyze, design, build, test, maintain and improve critical applications and functionality for our core platform.
What you’ll be doing
- Design, develop and deliver high-quality software solutions applying the required specialized knowledge, skills, and abilities discussed below.
- Analyze and select appropriate technology solutions that are scalable, efficient, and secure, while following company and industry standard processes.
- Write and implement efficient code that meets stated requirements while adhering to company, compliance, and security standards.
- Own quality with a “shift-left” testing approach, including implementing automated testing, and partner with other teammates in support of testing solutions for unit, functional, load and integration testing early and throughout the software development lifecycle.
- Perform work in collaborative agile environment with others including Product Owners, Business Analysts, UX designers, Scrum Masters, leadership and architects.
- Maintain and grow technical skills, knowledge and currency via online, printed or in person training and seminars. Collaborate with peers via formal and informal channels such as Guilds.
What you will need to be successful
- Bachelor’s degree in Computer Sciences / Software Engineering or relevant experience.
- Minimum 6 years experience in software development with specific experience in the Microsoft technology stack.
- Substantial experience developing applications using Microsoft Azure technologies such as Azure App Service, Azure API Management, Azure Service Bus, Azure Application Insights, Azure Application Gateway, Azure Event Grid, Azure Key Vault, and Azure SQL
- Substantial experience with Azure DevOps Services for automated lifecycle management and Git source code version control system
- Experience using Microsoft software products including .NET, .NET Core, C#, and Microsoft SQL Server
- Experience with HTML, CSS, JavaScript, Angular and Open API/Swagger
- Experience with code productivity, diagnostic, quality and testing tools (ReSharper, Code Rush, NCrunch, Splunk, Dynatrace)
- IAM (Identity Access Management) Familiarity with using secure software development practices for strengthening application security and compliance.
- Familiarity with using secure software development practices for strengthening application security and compliance.
- Customer service focus
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We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.
How you can make a difference
As a Sr Software Engineer at HealthEquity, you will be a key player in shaping the future of our software products. You will work with a team of skilled developers, driving the design and implementation of cutting-edge software solutions. This role requires a seasoned professional who can balance technical expertise with leadership skills to deliver high-quality products within deadlines.
What you’ll be doing
- Design, develop and deliver high-quality software solutions at a specialist level within one or more business domains applying the required specialized knowledge, skills, and abilities discussed below.
- Analyze and select appropriate technology that meets user needs while being scalable, efficient, and secure and following company and industry standard processes. Evaluate solutions and vendors and make recommendations as necessary.
- Write and implement efficient code that meets stated business requirements while adhering to company, compliance, and security standards.
- Mentor Software Engineers through design reviews, code reviews, coaching, and training opportunities.
- Serve as a lead technical contributor to the efforts of development teams, including complex project work that involves multiple internal and external team members.
- Understand and apply agile best practices, with a “shift-left” testing approach, including implementing automated testing and various testing solutions for unit, functional, load and integration testing early and throughout the software development lifecycle.
- Troubleshoot, debug and provide root cause for the most complex incidents and experiences, helping the team learn from and avoid similar issues in the future
- Determine and lead process improvements.
- Deliver solutions in a collaborative, agile environment with others, including Product Owners, Business Analysts, UX designers, Scrum Masters, leadership and architects.
- Maintain and grow technical skills, knowledge and currency via online, printed or in person trainings and seminars.
- Collaborate, contribute to and mentor peers via formal and informal channels such as Guilds and peer group organizations.
What you will need to be successful
- 8+ years’ experience in software development with broad experiencing designing, programming and implementing large information systems, and with specific experience in the Microsoft technology stack.
- Demonstrated expertise developing enterprise-scale applications using Microsoft Azure technologies such as Azure App Service, Azure API Management, Azure Kubernetes Service (AKS), Azure Service Bus, Azure Application Insights, Azure Application Gateway, Azure Cache for Redis, Azure Event Grid, Azure Key Vault, and Azure SQL
- Expert-level knowledge of secure software development practices
- Experience with Azure DevOps Services for automated lifecycle management and Git source code version control system
- Experience with code productivity, diagnostic, quality, and testing tools (ReSharper, Code Rush, NCrunch, Splunk, Dynatrace)
- Deep skills using Microsoft software products including .NET, .NET Core, C#, and Microsoft SQL Server
- Expert-level skills in HTML, CSS, JavaScript, Angular and Open API/Swagger
- Excellent written and verbal communication skills, including creation and presentation of technical documentation to peers and leadership
- Expert analytical and problem-solving skills with ability to provide in-depth evaluation and analysis of unique complex technological issues.
- Customer service focus
- Bachelor’s degree in Computer Sciences / Software Engineering or relevant experience
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How you can make a difference
The Digital Sales Strategist is responsible for the coordination of our digital sales and marketing processes. This includes overseeing a wide range of activities related to digital transformation, business development, and reporting. From broker lead generation processes to standardized reporting, you will play a pivotal role in ensuring the efficiency, compliance, and success of our digital sales strategies by reviewing and assigning leads, setting up and monitoring reports, and coordinating Digital Sales project needs with the Marketing Operations and Sales teams. The Digital Sales Strategist reports the Sr. Director, Digital Sales (B2B). This role typically performs remotely.
What you’ll be doing
1. Implementation Oversight & Continuous Improvement
- Oversee the implementation of new processes and solutions, coordinating within Marketing and Sales teams and ensuring adherence to specifications.
- Lead and own regular reviews to ensure that project objectives align with digital sales strategies.
- Conduct post-project reviews to gather insights and enhance future project planning and execution.
2. Data Management and Optimization:
- Iterating and improving filters for quality broker leads.
- Referencing lists, cleaning, scrubbing, and preparing data for Outreach.io and other needs.
- Maintaining a tagging system for data batches.
- Ensuring compliance with regulations affecting the team's work.
3. Reporting and Analysis:
- Tracking and analyzing BDR performance and project performance against KPIs, reporting insights up to marketing and sales leadership
- Keep abreast of industry trends, emerging technologies, and digital best practices
- Make recommendations to integrate new insights into BDR planning and digital project strategies and implement upon approval.
4. Project Management:
- Develop comprehensive digital sales team project plans outlining scope, timelines, resource requirements, and deliverables.
- Collaborate with stakeholders to define lead management protocols, requirements, and success criteria.
- Monitor & create project timelines and milestones, adjusting as necessary to ensure on-time delivery, and project timelines and milestones, adjusting as necessary to ensure on-time delivery, and reporting on progress against milestones.
- Identify and resolve factors that may impact project schedules.
- Develop user acceptance criteria and own the review and approval of project completion.
- Maintain detailed project documentation, including project plans, status reports, and meeting minutes.
5. Workflow and Technology Training and Development:
- Creating and maintaining Outreach workflows and triggers.
- Managing object fields and functions within Outreach and overseeing CRM connections.
- Providing training on processes and technology for the BDR team.
6. Lead Assignment:
- Establishing lead assignment parameters in-line with the strategy set forth by the Digital Sales leader.
- Manage team capacity and responsiveness and lead quality, according to predetermined guidelines.
- Reassign leads based on team performance, performance objectives or other strategic shifts from the Digital Sales leader.
What you will need to be successful
- Bachelor's degree in Marketing, Business, Project Management or relevant experience as a business analyst preferred
- 3+ years of experience in a similar role, with a focus on B2B digital sales and marketing.
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Proficiency in CRM and Marketing automation tools, such as Salesforce, Outreach.io, ZoomInfo, Gong, and other relevant tools
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Expertise in Microsoft Office programs (especially Excel and PowerPoint)
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Strong analytical, problem-solving, and communication skills
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Solid understanding of B2B marketing trends, digital tools, and technologies
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Strong analytical skills with the ability to request and interpret data
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Proficiency in the analysis and interpretation of leading and lagging KPIs, identifying trends and themes within the data
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Comfortable working autonomously and in collaborative settings
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Expertise in Microsoft Office programs (especially Excel and PowerPoint)
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We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.
How you can make a difference
HealthEquity is looking for a passionate Senior Platform Engineer to join our team. Our cloud platform engineering team drives scalable architecture, minimizes risks, and provides visibility across environments, systems, and applications while using lean principles at scale in a fast-paced environment. In collaboration with cross-functional scrum teams, you'll contribute to the design, documentation, and delivery of systems, looking for opportunities to automate away waste. You'll work with scrum teams to troubleshoot complicated systems and applications and participate in on-call rotation.
What you’ll be doing
Responsible for designing and implementing new technology requirements for HealthEquity’s cloud platforms
Responsible for coordinating with application and platform architects on new cloud technology initiatives
Design and implement Enterprise Cloud Patterns & Practices
Design and implement automated code deployment solutions
Design and implement automated environment provisioning and container solutions
Design and implement application monitoring and alerting solutions to get issues to the right people at the right time
Remediate issues that impact the health and performance of our production systems and infrastructure
Diagnose and isolate issues at all layers of the stack, whether it be code or infrastructure, during development and in production
Manage build definitions and hardware in support of our Continuous Delivery policies and procedures
What you will need to be successful
Bachelors or Masters degree in Computer Science, Computer Engineering, or equivalent experience
15+ years experience in a Platform, SRE, DevOps, or IT Operations positions
8+ years of hands-on public cloud infrastructure experience (Azure)
Expert level knowledge of public cloud IaaS, PaaS, and SaaS platforms
Expert level knowledge of containerization design concepts and tooling
Expert knowledge of container platform provisioning, management, and operations (Docker/Kubernetes/OpenShift), especially with Azure Kubernetes Services (AKS)
Expert, hands-on level knowledge and experience of development, automation, monitoring tools, and practices including but not limited to Terraform, Terraform Cloud, Python, Go, Helm, Flux, Grafana, Dynatrace, PowerShell, GitHub Actions, Azure DevOps, Agile/SAFe processes, Puppet/Chef/Ansible
Direct experience with full-stack monitoring concepts and tooling from code to system resources
Solution design and deployment experience of resilient, HA, Highly Scalable & DR architecture
Expert architecture knowledge, experience with microservices architecture
Expert level knowledge of security (IAM, RBAC, certificate/secrets management, etc.) platforms
Ability to deliver long-term, repeatable IaC solutions that incorporate directly into an automated process
In-depth understanding of IaC platforming, including policy compliance, naming, tagging, and life-cycle management
Experience leading root cause analysis of incidents using incident post-mortems
Experience monitoring container-based microservices & public cloud platform services
Knowledge of Agile Methodology and being able to work within those principals
Willing and able to provide escalated on-call support and incident remediation
Strong commitment to standardization
Strong experience documenting standards and best practices
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How you can make a difference
HealthEquity is seeking an experienced Fraud Prevention and Financial Crimes leaderto develop our ever-growing Anti-Fraud Programhere at HealthEquity. While leading this team, the Senior Director of Financial Crime will develop and lead the program’s strategy to actively prevent and mitigate fraud risk for HealthEquity. This role is accountable for defining risk tolerances in this space, identifying gaps, maturing, and implementing controls and technology for mitigation according to the level of fraud risk..Thisindividual will have an in depth understanding of emerging risks in the fraud space, and how to successfully mitigate them through the application of technology, processes, and people. Successful delivery will directly impactthe client and employee experience and allow the HealthEquity to comply with regulatory requirements in a scalable way and significantly reduce operating risk.
What you’ll be doing
- Develop a robust fraud prevention strategy at the corporate level and implement supporting the tactical roadmap with the backing from executive leadership.
- Drive significant changewithin the organization by implementing new technology, and remediating control gaps.
- Lead, support and develop aimpactful team of fraud data analysts and fraud technical experts.
- Implement solutions that enhance fraud prevention resources while minimizing impact to valid member behavior.
- Developing Predictive and AI-enabled Fraud and Risk capabilities
- Establish the ability to measure, monitor and understand fraud losses across the company and employ tools, solutions and metrics that appropriately quantify and assess losses and exposure.
- Deploying Fraud and Cybercrime monitoring capabilities at both the Network and Client levels
- Lead change through continual collaboration and influence across HealthEquity
- Additional responsibilities include partnering closely with Fraud Operations, Accounting,Treasury, IT, Legal Counsel, Product and Technology, Audit, Compliance, and Engaging with law enforcement
- Leads and carry out the personnel actions for direct reports, including but not limited to hiring and scheduling; training and evaluating; coaching and leading performance; making salary, merit, or other compensation recommendations for team of direct reports; and making recommendations and/or taking corrective or disciplinary action as appropriate.
What you will need to be successful
- Bachelor’s Degree or higher from an accredited university in the Business Administration or Technological fields
- 7+ years of fraud management experience, developing complex fraud prevention strategies among increasing roles or accountability.
- 5+ years of people management and development experience in the fraud space
- A strong understanding of AML, OFAC, and anti-ID theft prevention
- Possesses the ability to articulate a compelling story and vision from raw data, for an executive level audience enhancing member experience for an organization while reducing risk exposure to the company.
- Has an advanced understanding of fraud detection approaches and methodologies using analytical tools and techniques
- Proficiency with business and communications software (preferably Word, Excel, PowerPoint, common Windows operating systems, and Outlook) is required. A strong, hands-on knowledge of working with data (primarily SQL) is also required.
- 8+ years of experience in one or a combination of the following: product management, operations, strategic planning, project management, or implementation
- Experience with Service Design & Delivery
- Experience with NACHA and Card related fraud
- Demonstrated core competencies in Leadership, Product Management, Risk Management, Change Management, Project Management, and Process Improvement for Operations functions.
- Experience working with Second Line of Defense (LOD) Risk organizations and front lines of business to improve the risk management function related to customer onboarding activities.
- Ability to manage effectively in a matrixed organization, create a strong collaborative environment, develop partnerships with many business and functional areas across HealthEquity
- Effective relationship management and the ability to influence and create an environment that fosters collaboration and credible challenge across multiple levels of the organization.
- Exceptional track record of driving organizational change, developing innovative solutions, and delivering results.
- Effective communication skills, both verbal and written; across variety of audiences and constituencies, including executive management
- Superb collaboration skills across multiple levels and functions with demonstrated success through decision making and in gaining alignment.
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How you can make a difference
Come help us drive and improve our users' experience and have a measurable impact across the design of our products and services.
As a Sr. UX designer, you will gain a solid understanding of our product offerings and the end-to-end user experience (covering portals and mobile applications) to guide and inform design decisions and desired user outcomes. You will be part of a core team of designers that do research and design in close collaboration with product teams and engineering to solve complex problems and deliver intuitive, engaging experiences.
The ideal candidate for this role should be able to connect the dots between business needs, innovation, and good user-centered design practices while executing design solutions throughout the entire product lifecycle.
What you’ll be doing
- You will design and launch features that engage, empower, and delight our users.
- Collaborate with product teams to understand specific objectives and lead design efforts to tackle complex problems and produce innovative solutions.
- Facilitate design workshops and lead design sprints to foster collaboration and ideation within the team.
- Demonstrate mastery of common visual and interaction design principles and practices, and create suitable sketches, wireframes, flows, design comps, and prototypes with autonomy.
- Consistently produce clear and compelling materials and narratives explaining design rationale to all teams using customer, business, and competitive insights.
- Be a constant advocate for the user and own the persona development, user journey creation, and ongoing experience assessment.
- Actively seek feedback on design work and plan to address it in your iterative process proactively.
- Clearly communicate context, user-centric goals, and objectives considering the audience when presenting work.
- Integrate data-driven insights into the design process, leveraging analytics and user feedback to inform and optimize user experiences.
- Partner and collaborate with engineers and product managers to ideate solutions and ensure designs are technically feasible and drive desired outcomes.
- Maintain a value-driven mindset, highlighting the design's impact across the product organization.
- Staying up-to-date with competitor products and industry trends
What you will need to be successful
- Proven experience as a UX designer in leading parts of the product design cycle for customer-facing applications and working with cross-functional teams.
- Strong competency in human-centered design practices, interaction design, information architecture, and prototyping
- Experience facilitating design workshops and leading design sprints
- Experience designing dashboards, contributing to the visualization and presentation of complex information.
- Impeccable attention to detail and high-quality craft in UI design.
- Expertise in design, collaboration, and prototyping tools (Figma & FigJam)
- Capable of analyzing user data and synthesizing findings into actionable insights to guide design decisions and inform others.
- Clear and confident communicator with an affinity for storytelling and presenting findings with visual clarity.
- Knowledge of accessibility guidelines and experience designing products following accessibility standards and compliance (WCAG)
- Experience with responsive web design and mobile-first design.
- Experience with Artificial Intelligence (AI) and Machine Learning (ML) is a plus, bringing a deeper understanding of intelligent technologies to enhance user interactions.
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This is a remote position.