HealthEquity, Inc.

  • Check Processing Team Lead

    Job Locations US-UT-Draper
    Category
    Operations
  • Overview

    We are BUILDING HEALTH SAVINGS. Come be part of remarkable.

     

    How you can make a difference

    The Operations Check Processing Team Lead is responsible for leading a team of Specialists who perform key, daily transactional operations on health care accounts. This includes deposit processing, account and transaction adjustments, and verification and submission of checks received. You will create training materials, make updates to policies and procedures, conduct quality assurance of items processed by your team and provide regular feedback to your team members. You will also be required to perform any and all processing duties yourself and act as a subject matter expert in this area.

     

    In addition to making sure that the daily operational work is accomplished, you must be able to identify where improvement is needed in system, processes and people. Assisting HealthEquity to become more efficient or improve quality in daily processing is a must. This task may include writing requirements for these enhancements, testing, training and documentation.

     

     

    What you’ll be doing

    • Accountable for processes involving check payments, fees, and other related operations to check processing
    • Accountable for processes involving our Document Management System and queues relating to account closures, contributions, and more
    • Manage client, member, and internal communication regarding processes related to the team via our Funding Inbox
    • Manage cross functional specialist
    • Assist in management and resolution of escalated queues that are related to deposit processing
    • Provide input and content for enhancements to systems and processes
    • Provide training and support for cross functional teams
    • Set goals for, and measures performance of, team members
    • Perform quality assurance and ensures processing standards are within SLA and audit requirements

     

    What you will need to be successful

    • A strong working knowledge of healthcare accounts with a focus on Health Savings Accounts and IRS regulations
    • Experience with transaction processing preferred
    • Experience in a customer oriented, client facing position
    • Management or supervisory experience required
    • Ability to professionally represent HealthEquity while working directly with employer groups, members, and internal clients
    • Ability to work in a diverse and sometimes stressful environment
    • Exceptional ability to build trust and rapport with internal and external customers to fully meet their needs within a specified SLA
    • Ability to analyze and resolve complex issues or inquiries
    • Strong communication skills
    • Strong experience with MS Excel and ability to put together reports

     

    Benefits and perks

    • Medical, Dental, Vision
    • 401(k) match
    • Paid Maternity/Paternity leave
    • Ongoing education 
    • Tuition Assistance
    • Gym/Fitness Reimbursement
    • Purple with Purpose (paid volunteer time off)
    • HSA contribution and match
    • On site Lunch and Learns
    • Award winning Wellness Program
    • Consumer Driven Healthcare (CDH) education

     

     

    Why work for HealthEquity

    HealthEquity has a vision to save healthcare. We are passionate about providing a solution that allows American families to build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.

     

    We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.

     

    Our advice to you

    HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.

     

    HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.

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