HealthEquity, Inc.

  • Operations Analyst

    Job Locations US-UT-Draper
  • Overview

    We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.


    How you can make a difference

    The Operations Analyst role is a technical resource that supports our operations teams’ most complex processes. Creativity, attention to detail, and critical thinking are required to drive the needed process improvements. This role will provide report request and evaluation support, steering the requestor to the best solution based on need. This individual will manage the report library used by servicing teams to eliminate redundancy, maintain the definition document and ensure the library of reports is streamlined while providing the data needed by customers.   Excellent analytical skills are required, with the ability to analyze requests and advise on information gathered from internal systems and external resources. The ideal candidate will differentiate themselves by having excellent technical skills, ability to communicate effectively internally and externally as well as an innate commitment to service excellence.


    What you’ll be doing

    • Support all internal service delivery teams (Member Services, Partner Management, Operations, etc.)
    • Own the report request intake process from the service delivery teams from end to end
    • Verify reports written by the reporting team prior to posting to the live environment
    • Serve as a liaison between the business and the reporting group to ensure optimal process creation
    • Partner with the reporting group to manage the library of reports
    • Capture business requirements from internal and external customers
    • Identify reporting gaps or potential improvements and participate in the creation of business requirements related to service delivery process improvement
    • Communicate process changes and updates across operations departments and teams
    • Create process documentation and support process rollout and training as needed


    What you will need to be successful

    • A relevant BA/BS degree or 2+ years of experience in an analyst role is required (preference will be given to candidates with both)
    • Highly adaptable, with the ability to rapidly assimilate new information, and identify team and process implications
    • Strong PC skills including MS PowerPoint, Project, Word, Visio, Outlook, and Visio
    • Proficient in Excel
    • Knowledge of Microsoft SQL preferred
    • Excellent consultative and communication skills
    • Understanding of healthcare financial accounts (HSA, HRA, and FSA) and healthcare insurance is highly desirable


    Benefits and perks

    • Medical, Dental, Vision
    • 401(k) match
    • Paid Maternity/Paternity leave
    • Ongoing education 
    • Tuition Assistance
    • Gym/Fitness Reimbursement
    • Purple with Purpose (paid volunteer time off)
    • HSA contribution and match
    • On site Lunch and Learns
    • Award winning Wellness Program
    • Consumer Driven Healthcare (CDH) education


    Why work for HealthEquity

    HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.


    We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.


    Our advice to you

    HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.


    HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.


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