HealthEquity, Inc.

  • Reimbursement Accounts Claims Team Lead

    Job Locations US-UT-Draper
    Reimbursement Services
  • Overview

    We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.


    How you can make a difference

    The Reimbursement Account Claims Team Lead is responsible to manage the daily claims processing and escalations of reimbursement healthcare accounts (HRA/.FSA). This includes claims processing, appeals, escalations, adjustments and other ad hoc tasks. The successful leader will need to have an understanding of IRS regulations related to eligible healthcare expenses. You will manage a team of ~10 individuals whose responsibilities are distributed in a cross functional manner. The leader will ensure that each process is covered and completed within the expected time frame. In addition to making sure that all claims processing is handled within our current service level agreements, you must be able to identify areas of improvement to the system and the processes, consistently being aware of how HealthEquity can become more efficient in daily processing is a must.  

    The successful candidate will effectively communicate the status of specific tasks/projects to management and escalate critical issues as needed to ensure project parameters are met. Direct the daily workflow among team members, provide training and development support of less experienced staff, and provide performance feedback to team members.


     What you’ll be doing

    • Manages all escalated queues related to claims processing
    • Provides input and content for enhancements to systems and processes
    • Provides training and support for team members
    • Sets goals for, and measures performance of team members
    • Manage team member performance including, production and quality goals
    • Attend weekly and monthly cross functional meetings to report department metrics
    • Work closely with cross functional leaders to communicate updates or changes to processing


    What you will need to be successful

    • A strong working knowledge of Reimbursement Account products (HRA/FSA)
    • Hands-on experience with claims processing
    • Experience in a customer oriented, client facing position, preferably supporting healthcare plans
    • Management or supervisory experience required
    • Ability to professionally represent HealthEquity while working directly with employer groups
    • Ability to work in a diverse and sometimes stressful environment.


    Why work for HealthEquity

    HealthEquity has a vision that by 2030 we will make HSAs as widespread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.


    We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.


    Our advice to you

    HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.


    HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.



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