HealthEquity, Inc.

  • IT Change Manager

    Job Locations US-UT-Draper
    Category
    Information Technology
  • Overview

    We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.

     

    How you can make a difference

     

    We are looking for a passionate IT Change Manager to join our team in Draper, UT. You will be responsible for managing the day-to-day operational activities which support the IT change management process for scheduling, managing, controlling and communicating changes across multiple platforms. You will also be responsible for developing, implementing, and overseeing processes, and utilizing information technology infrastructure library (ITIL) best practices. You will work collaboratively and build key relationships with development/engineering teams, IT operations, the Enterprise PMO, and business stakeholders to ensure consistency of delivery, adherence to standard practices, continuous improvement, and balancing the need for IT to move quickly, efficiently, and iteratively while conforming to established control points.

     

     

    What you’ll be doing

     

    • Manage the end-to-end change management processes across the IT infrastructure.
    • Review all submitted requests for change (RFCs) for accuracy and completeness (e.g. type, documentation, risk assessment, etc.) and manage RFCs through review, approval, scheduling activities, and closure activities.
    • Facilitate change management meetings, which include but are not limited to CAB, change readiness reviews, milestone reviews, and go/no-go reviews.
    • Responsible for the creation and management of the IT change calendar, change freeze calendar, and outlining the schedule of changes planned throughout the year.
    • Identify and manage implementation risks and resolve issues that affect change scope, schedule, and quality. Decide which risks are acceptable and putting in place risk mitigation plans for those that are not acceptable in collaboration with other colleagues and teams as needed.
    • Ensure that Change Management key performance metrics (KPIs) are met by creating, analyzing, and reporting metrics weekly, monthly, quarterly, and on an ad-hoc basis.
    • Develop and maintain the change management policies, processes, procedures, and operational work instructions.
    • Other duties as assigned.

     

    What you will need to be successful

     

    • Degree in information technology or related discipline or equivalent work experience.
    • 5 or more years of IT experience.
    • 5 or more years of ITIL process experience (Release, Change, etc.)
    • ITIL Foundation Certification.
    • ITIL Intermediate Service Lifecycle or Release Control and Validation Capability certification a plus.
    • Experience working with Application Development, Infrastructure Operations, and Production Operations.
    • Knowledge of Quality Assurance process and procedures.
    • Excellent organization and time management skills.
    • Strong analytical skills.
    • Superb process and procedure writing skills.
    • Ability to work effectively with minimal supervision, seeking direction as appropriate.
    • Proficiency with ITSM tools (ServiceNow preferred).
    • Excellent business communication skills.

     

    Benefits and perks

     

    • Medical, Dental, Vision
    • 401(k) match
    • Paid Maternity/Paternity leave
    • Ongoing education 
    • Tuition Assistance
    • Gym/Fitness Reimbursement
    • Purple with Purpose (paid volunteer time off)
    • HSA contribution and match
    • On site Lunch and Learns
    • Award winning Wellness Program
    • Consumer Driven Healthcare (CDH) education

     

    Why work for HealthEquity

    HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.

     

    We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.

     

    Our advice to you

    HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.

     

    HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.

     

     

     

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