HealthEquity, Inc.

  • Vice President, Support Services

    Job Locations US-UT-Draper | US-AZ-Tempe
    Ops Processing
  • Overview

    We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.


    How you can make a difference


    We are looking for an experienced Operations leader with a passion for leading and developing others, driving process improvements and delivering a service experience that builds and strengthens relationships with members, employer and partners. Reporting to the Executive Vice President of Operations, this role leads support services for the operations and servicing organization such as quality assurance, strategic team initiatives, outsourced operations, business readiness, and service recovery.


    This role provides strategic vision and direction to the operations function to deliver:

    • Remarkable ‘purple’ service to internal and external customers, embracing the feedback provided as a basis for evaluating quality and determining opportunities for investment to maintain and enhance customer loyalty.
    • Providing resources and insights to operational teams so to enable peers to consistently meet service level and other commitments as set forth in the Company’s contractual obligations.
    • Continuous, sustainable efficiency improvement through investments in customer self-service, automation, process engineering, strategic in/outsourcing and other strategies.
    • Strong relationships with our key outsource partners to ensure a high quality of delivery for our customers with a sound plan for scale from both a cost and service perspective
    • A strong talent pool by fostering career development opportunities for existing team members, and where needed by recruiting new team members with valuable skills, knowledge and expertise.
    • An organization that is scaled for growth while maintaining a focus on quality and the customer experience
    • Data-driven management including monitoring and evaluating department effectiveness, success, and ROI

    It is essential that the Leader of Service Support partner closely with HealthEquity team members to execute on Company goals and initiatives, as an advocate for both their team and the success of HealthEquity.  Experience in a rapidly growing organization is highly valuable.


    What you will need to be successful

    • At least eight years of leadership in a complex operational and operational support organization, with success demonstrated by increasing levels of responsibility over time with a preference for experience bringing two organizations together.
    • People Leadership skills, including written and oral communications, relationship building, conflict resolution, interpersonal, presentation skills.
    • Mentoring expertise, development of high-performance managers and contributors in an operations organization, and succession planning.
    • Industry experience in financial and retirement services, healthcare, insurance and/or benefits administration is highly preferred.
    • Bachelor’s Degree in business, finance, accounting or related field, or equivalent on-the-job experience.

    Benefits and perks


    • Medical, Dental, Vision
    • 401(k) match
    • Paid Maternity/Paternity leave
    • Ongoing education 
    • Tuition Assistance
    • Gym/Fitness Reimbursement
    • Purple with Purpose (paid volunteer time off)
    • HSA contribution and match
    • On site Lunch and Learns
    • Award winning Wellness Program
    • Consumer Driven Healthcare (CDH) education

    Why work for HealthEquity

    HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.


    We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.


    Our advice to you

    HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.


    HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.


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