HealthEquity Inc.

Member Service Specialist - Customer Service Representative

Job Locations US-UT-Draper
Category
Member Services

Overview

We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.

 

How you can make a difference

 

The Member Services team is the heart and primary contact for members’ inquiries regarding the administration of their Health Savings and Reimbursement Accounts. Team members within Member Services are valued and respected as they are equipped with the knowledge to assist and deliver exceptional service and education to each member. 

 

The Member Services team is staffed 24/7 which allows members to call at their convenience. Member Services team members build strong, lasting relationships with members by understanding their needs and concerns. This team takes the lead in providing a delightful experience for every person who contacts HealthEquity via our service center.

 

Our training class begins Monday, September 27th. This is a regular, full time position and will be remotely based. Our starting rate of pay is $16.25/hr. 

 

What you’ll be doing

  • Having fun and bringing fun to work
  • Being amazing and working with other amazing humans
  • Providing exceptional service by taking back-to-back inbound calls in our education service center
  • Problem solving
  • Desire to continually learn and improve your knowledge by utilizing continuous training that is provided
  • Educating members on the benefits of their various accounts

What you will need to be successful

 

  • Customer service experience a plus
  • Previous experience working in banking or a financial institution is an asset
  • Exceptional ability to build trust and communicate with members in order to fully meet their needs
  • Ability to navigate various computer applications and manage multiple screens (There's a lot to know!)
  • Ability to meet adherence expectations
  • Strong ability to maintain a high level of accuracy and proficiency in all aspects of account maintenance. (A little perfectionism doesn’t hurt)
  • Highly motivated with the ability to work as a team player and as an individual contributor. (Love those overachievers)
  • Understanding of health care and insurance is beneficial

Benefits and perks

 

  • Medical, Dental, Vision
  • 401(k) match
  • Paid Maternity/Paternity leave
  • Ongoing education 
  • Purple with Purpose (paid volunteer time off)
  • HSA contribution and match
  • Award winning Wellness Program
  • Consumer Driven Healthcare (CDH) education

Why work for HealthEquity

HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.

 

We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.

 

Our advice to you

HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.

 

HealthEquity, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.

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