HealthEquity Inc.

Workforce Manager

Job Locations US-UT-Draper | US-TX-Irving | US-KY-Louisville | US-AZ-Tempe
Category
Member Services

Overview

We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.

 

How you can make a difference

 

With general direction and considerable latitude for independent judgment and discretion, this position will lead a team of Workforce Analysts to ensure service levels are met while delivering outstanding service to internal customers. A successful candidate will be able to drive right behaviors to meet HealthEquity’s initiatives and overarching business commitments. Key responsibilities will include queue monitoring, attendance tracking, meeting service level agreements, and preparation of daily reports. The ideal candidate will be able to find creative solutions to support the service center and enable them to provide best in class service experience.

 

What you’ll be doing

  • Lead a team of Workforce Analysts to support all Member, Client, and Broker service centers in all locations, as well as other teams within the company, to achieve goals, optimize service outcomes, and adhere to budgets.
  • Review operations to ensure the optimum use of workforce management tools and technology, resources and business routines as established to ensure standardization and consistency. This may be accomplished through the identification and analysis of problems from root cause analysis through strategy development and execution.
  • Recommend ways to enhance and improve key metrics and efficiencies to the business.
  • Analyze and adjust staffing needs by monitoring activities and trends.
  • Develop and drive strategic initiatives to support and meet business goals.
  • Manage processing of time off requests including PTO and VTO across all Member, Client, and Broker service centers in all locations.
  • Solve complex problems/issues through extensive investigation and analysis.
  • Administer and maintain our workforce management system related to queue management.
  • Develop short and long-term objectives and plans for Workforce Management.
  • Create a positive work environment that fosters successful team performance and development.

What you will need to be successful

  • Knowledge of workforce management, or a closely related field as normally obtained through the completion of a bachelor’s degree
  • The ability and skill to create effective staffing for the service center as normally obtained through a minimum of 2-3 years’ experience in Workforce Management with specific experience in queue management. Experience should include current knowledge of service center best practices. Experience in Workforce Management software is preferred
  • Tolerance for repetitive work
  • Cooperatively work as a team and get along with supervisors and co-workers
  • Ability to work independently
  • Ability to tolerate stress
  • Ability to work in a high-pressure time sensitive deadline driven environment.
  • Ability to communicate with customers in a professional and courteous manner
  • Ability to maintain confidentiality

Benefits and perks

 

  • Medical, Dental, Vision
  • 401(k) match
  • Paid Maternity/Paternity leave
  • Ongoing education 
  • Tuition Assistance
  • Gym/Fitness Reimbursement
  • Purple with Purpose (paid volunteer time off)
  • HSA contribution and match
  • Award winning Wellness Program
  • Consumer Driven Healthcare (CDH) education

Why work for HealthEquity

HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.

 

We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.

 

Our advice to you

HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.

 

HealthEquity, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.

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