Partner Manager I

We are BUILDING HEALTH SAVINGS. Come be part of remarkable.

How you can make a difference

The Partner Manager is responsible for managing the day-to-day relationship with our channel partners. We are looking for a passionate Partner Manager who will collaborate with and ensure the long-term success of our channel partners. Our channel partners are diverse, with everything from banks and associations, to third party administrators and health plans. You will liaise between these partners and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to our partner needs and contractual commitments.  This role is responsible for developing long-term relationships with a portfolio of assigned partners, connecting with key business executives and stakeholders. 

What you’ll be doing

• Operate as the lead point of contact for assigned partners 
• Build and maintain strong, long-lasting partner relationships
• Develop a trusted advisor relationship with your day-to-day partner contacts
• Facilitate engagement activities between partner resources and internal resources such as legal, sales, marketing, implementation, technical and service teams
• Ensure that all HealthEquity departments are delivering on our solution and service commitments, managing to the terms of our contracts
• Clearly communicate the progress of scheduled initiatives to internal and external stakeholders
• Analyze and report on key account metrics
• Collaborate with peers to identify opportunities for improvement and learn from other similar partners
• Assist with employer group escalations that are affiliated with assignedpartners 
• Support the strategic management of the partner
• Proactively oversee, monitor and liaise with partner on transactions and interactions (e.g. integrated data files, communications, etc.)
• Coordinate support, communication and training of partner details and solution with internal service delivery managers and service teams who support employer groups associated with assigned channel partners
• Coordinate partner communications
• Serve as primary project lead for issue resolution, from identification to completion
• Coordinate and lead regularly scheduled partner meetings
• Document and maintain partner solution comprised of technical, product, communication, marketing and sales requirements

What you will need to be successful 

• 4+ years of account management or other relevant experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive 
• Demonstrated track record of maintaining customer accounts through exceptional service and support
• Strong listening, project management, analytical and presentation skills (preferably within the health benefits or technical industries). 
• Strong written and verbal communication skills
• Proven ability to manage multiple projects at a time, while paying strict attention to detail
• Proven ability to document and troubleshoot technical solutions
• Strong ability to identify customer need and provide proper rationale for utilizing internal business capabilities to solve the need
• Self-motivated, and adept at developing internal and external relationships
• Strong customer service focus, work ethic and attention to detail are critical to success in this position
• BA/BS degree or equivalent
• Develop and present professional presentations

Moderate (up to 25%) overnight travel and travel spanning [1] to [4] days to customer, client and company facilities.  

#LI-Remote

This is a remote position.

• Medical, Dental, Vision
• HSA contribution and match
• Dependent Care FSA match
• Uncapped Paid Time Off
• 401(k) match
• Paid Parental Leave
• Ongoing Education & Tuition Assistance
• Gym/Fitness Reimbursement
• Award Winning Wellness Program

Why work for HealthEquity 

HealthEquity has a vision that by2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more. 

Come be your authentic self

HealthEquity, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.

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