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Job Summary:
The Service Operational Readiness Manager is responsible for and will play a critical role in leading and supporting the execution and delivery of complex change management and process improvement projects and processes that support and enable the Member Services function. This role is key to ensuring our processes are scalable, efficient, and compliant while also focusing on team member level of effort and member satisfaction. With minimal direction and extreme latitude, the Service Operations Readiness Manager will work closely with cross functional stakeholders to develop efficient solutions across teams and support complex projects. In addition, the Service Operational Readiness Manager will be skilled at influencing others, collaborating across different departments, and gaining engagement and support for change and process improvements where direct line authority does not exist.
Essential Duties and Primary Responsibilities:
Additional Duties and Responsibilities:
Education and Experience:
Specialized Knowledge, Skills, and Abilities:
Certifications, Licenses, Registrations:
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The compensation range describes the typical minimum or maximum base pay range for this position. The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:
Why work for HealthEquity
HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more.
Come be your authentic self
HealthEquity, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.
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