Support Service Analyst III

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable.

How you can make a difference  

The Support Service Analyst III will work closely with clients and internal partners to assist clients through a change in their relationship with HealthEquity that will require a contract adjustment or more complex changes. This team member will need to be able to understand our different offerings and how they tie into a legal agreement. They’ll need to be able to provide purple service to our clients while navigating a complex internal process. They will work to make sure the process runs smoothly and all necessary teams are included to complete any work required. 

What you’ll be doing 

• Be a subject matter expert in a contracting and related areas.
• Work with multiple products/platforms and know how they interconnect regarding contracting and the renewal process
• Drive process improvement and become the subject matter expert on the contracting nuances
• Define best practices and help drive decisions on how to manage renewals and contracting more effectively
• Mentor other members of the team
• Act as a liaison between clients and the internal service organization to guide them through a change event that includes contracting as needed
• Perform gap analysis and implement process improvement within department and cross functionally, especially with Contracts Legal and the Activation Team.
• Serve as a subject matter expert for our Client Facing Teams on Contracting within Salesforce and provide training as needed.
• Proactively works with department leadership to identify effective communication tools, processes, and policies; implementing as needed.
• Identify new solutions using existing knowledge and creativity.
• Maintain an awareness of communication and change management principles as well as new Company initiatives, services, and operating practices.
• Works directly with senior and executive leadership to provide recommendations based on expertise in company directives and overarching strategy regarding contracting.
• May interact with members and clients for high touch or escalated needs during the re-contracting process.
• Works in the team queue as well as the e-mail box on a daily basis.
• Other ad hoc projects as assigned.
• Crosstrain in Performance Guarantees, Finance, and high-level Legal requirements, as well as anything further that may affect contracting.
• Have a general understanding of our products and Federal regulations regarding them.

What you will need to be successful

• Bachelor’s degree or minimum 7 years’ equivalent service experience in HealthCare, Finance, or Insurance Industries.
• In-depth understanding of HealthEquity functionality, including knowledge of Salesforce.
• Project management experience required
• Can understand and interpret various data sources to drive key business decisions.
• Demonstrates aptitude for superior interpersonal teaming and organization skills.
• Ideal candidate is a quick learner, effective communicator, and must be technologically well informed.
• Proficient and articulate in written and oral communication, particularly in providing detailed replication processes.
• Confidence in advocating for contracting and renewal needs.
• Identify risk and mitigate as appropriate.
• Strong self-starter and self-motivator
• Self-motivated to prioritize and deliver work based on broader company goals and strategy.
• Must be able to interpret a variety of instructions related to all job duties.
• Ability to multi-task and acute sense of time management.

#LI-Remote

This is a remote position.

The compensation range describes the typical minimum or maximum base pay range for this position. The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:

• Medical, dental, and vision
• HSA contribution and match
• Dependent care FSA match
• Uncapped paid time off
• Adventure accounts
• Paid parental leave
• 401(k) match
• Personal and healthcare financial literacy programs
• Ongoing education & tuition assistance
• Gym and fitness reimbursement
• Wellness program incentives

Why work for HealthEquity 

HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more. 

Come be your authentic self

HealthEquity, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.

HealthEquity is committed to your privacy as an applicant for employment.  For information on our privacy policies and practices, please visit HealthEquity Privacy.