People Operations Analyst

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable.

How you can make a difference

People Operations Analysts at HealthEquity support team members, leaders, and the People Team in the execution of People processes and services. This role is responsible for delivering prompt response to tier 1 inquiries on People, Compliance, and reporting processes, including user support of People systems and timely escalation of inquiries to People Partners and COEs. The People Operations Analyst works closely with the People Business Partners, Talent Acquisition, HRIS and other internal departments to support People processes as assigned. This role will work proactively to build relationships, support internal processes, simplify and support business requests.

HealthEquity’s leadership and 3,000+ team members embrace a thoughtful culture symbolized by the Purple in the Company’s logo. Being “Purple” means standing out from the crowd by going above and beyond to help others, including fellow team members, members, People Business Partners, and the community. To keep its culture strong in the face of rapid growth, HealthEquity has a deliberate strategy to develop dedicated team members for promotion. We encourage all ‘“Purple” people to apply to HealthEquity.

What you’ll be doing

• Provides prompt service to internal team members by responding to a wide array of People related inquiries via the People Inbox and Case management (ServiceNow) system, referring more complex and/or sensitive matters to the appropriate resource including the Employee Relations Consultant
• Provides Tier 1 user support and for People systems (may include HRIS, applicant tracking and/or any other People applications)
• Track status and conduct follow-ups for team member compliance on company requirements and initiatives.
• Performs routine tasks required to administer and execute People programs.
• Maintains in-depth knowledge of company-specific policies and practices including all relevant people programs and accompanying compliance requirements.
• Maintain internal People processes and policy documentation.
• Supports special projects as necessary, continually seeking new ways to enhance the business and impact the team member experience.
• Partners with People Team Centers of Excellence (Tier III) through Tiered escalation model to assist team members with questions. and meet overall People Team objectives and programs.
• Maintains an awareness and currency of “HR” principles, practices, and the related regulatory environment. This may involve attending training sessions or meetings in which information is imparted and discussed.
• Actively participates in team meetings by engaging, leading meetings and activities to enhance the People Operations team.
• Assists in creating and maintaining training documentation for current processes and future improvement and enhancements. Write documentation and quick guides.
• Supports special projects as necessary, continually seeking new ways to enhance the business and impact the team member experience.
• Assists with routine HRIS transactions (e.g., data imports, audits, data queries, data changes, new hire entries)
• Works in partnership with People Team and Payroll team to review & audit employee data changes, new hire entries and other information sources to ensure data integrity.

What you will need to be successful

• Bachelor’s degree or equivalent work experience. Degree in HR, Business, Communications, or related field preferred.
• 1-3 years of related experience preferably in HR Operations or HR Shared Services.
• A passion to perform remarkable service and to be an ambassador of our Purple culture
• Effective and efficient written and verbal communications skills.
• Ability to proofread and edit documents.
• Ability to deliver difficult messages with clarity, composure, and empathy
• High professional judgement; ability to manage sensitive information and data.
• Strong ability to work cross-organizationally with both individual contributors and leaders.
• Self starter and independent thinker with the ability to work proactively and identify opportunities for improvement.
• Basic knowledge of business policy and employment laws.
• Excellent time management with strong organizational skills and the ability to prioritize and manage work deliverables effectively.

#LI-Remote

This is a remote position.

The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:  

• Medical, dental, and vision 

• HSA contribution and match 

• Dependent care FSA match 

• Full-time team members receive a minimum of 18 days of annual PTO and 13 paid holidays per year 

• Paid parental leave 

• 401(k) match 

• Personal and healthcare financial literacy programs 

• Ongoing education & tuition assistance 

• Gym and fitness reimbursement 

• Wellness program incentives 

Why work with HealthEquity 

HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more. 

You belong at HealthEquity!

HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity – you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.

HealthEquity uses Microsoft Copilot to transcribe screening interviews between candidates and their direct Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to Microsoft Copilot’s AI technology recording and transcribing your interview with your Talent Partner. This information will be reviewed for accuracy and then used by HealthEquity to summarize the interview, ensure accuracy, and facilitate our hiring process. We take privacy seriously. You have the option to opt out. If you wish to opt out of this Microsoft Copilot transcription, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you, we will assume that you consent to the use of Microsoft Copilot.

HealthEquity is committed to your privacy as an applicant for employment.  For information on our privacy policies and practices, please visit HealthEquity Privacy.