Sr Program Manager

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable.

How you can make a difference
The Sr Program Manager is responsible to coordinate, plan, document and manage highly complex, mission critical programs and projects. Programs and projects will have an enterprise or technology focus which requires a strong influencer with the ability to facilitate, collaborate and build consensus among a broad range of  stakeholders. This person will serve as the first line of knowledge and escalation for assigned program’s health while continuously seeking ways to improve the effectiveness, efficiency, and output of the overall program. This position acts as a liaison ensuring consistent communication of the program and project statuses are conveyed across the organization. The Sr Program Manager typically reports to Director of IT Operations

What you’ll be doing (Job Duties & Responsibilities)

• Develops program/project charter that includes specifications and objectives from initiation to delivery for complex projects within the program. This entails interfacing with organizational leaders to define scope to meet objectives, develop project roadmaps, and develop capacity and resource requirements.
• Actively monitors program/project progress throughout the life cycle of associated projects in addition to providing guidance on preparing, maintaining, and updating program level misltones and/or project plans, agendas, and systems set-up for program related projects.
• Prepares and delivers regular executive level updates. Requires being well-versed in all aspects of the program/project and delivers updates with confidence.
• Is well versed on the business needs, considering the processes and services available and can position this information in a meaningful way.
• Identifies appropriate resources needed ensuring availability necessary for program deliverables.
• Manages resource needs and tasks within respective departments, other internal departments, and outside service providers. This may include collaboration with functional department managers to assemble project teams.
• Documents program/project responsibilities ensuring that activity, integration, and productivity are employed in the most efficient manner while meeting targets and initiatives.
• Serves as a central point of contact to routinely relay, facilitate and keep stakeholders apprised of the program’s status and respond to questions or inquiries regarding the program.
• Maintains open communications and relationships with the program team, coordinating and conducting meetings as appropriate.
• Conducts risk assessment of strategic, technical, financial, or business factors affecting the program.
• Incorporates post-project reviews with participation and guidance from management team to capture learnings and identify areas for future improvement and updates to project and program methodology.
• Works with resource leaders to allocate and monitor project resourcing capacity, as needed.
• Mentors and assists department team members, Project Managers I, II, and Senior in project execution including project initiation, audit requirements, sharing of best practices, attending project meetings for post meeting feedback and coaching.
• Leads the implementation of continuous improvement, including defining and implementing best practices and tools that support the program lifecycle in concert with portfolio leadership.
• Proficiently drives partner and vendor relations as it relates to projects and potential RFP processes.
• Promote continuous improvement and best practices and represents the EPMO on assigned strategic initiatives including enhancing the Program’s PMO functional capabilities.

What you will need to be successful (Skills, Knowledge, & Experience)

• 7+ years proven track record in delivering complex, cross-functional programs/projects comprised of level projects successfully, timely, and within budget
• 7+ years working knowledge and first-hand experience using a combination of the following project management methodologies: Agile Scrum, Kanban, and Waterfall
• Able to gain trust and support with both internal and external stakeholders independent of reporting structure
• Able to persuade others by understanding their needs and perspectives and with that builds a compelling case for solving the issue or task at hand
• Accurately assesses the project skills, knowledge, and motivation of individuals
• Aware of other’s styles and adjust accordingly
• Brings together the appropriate audience for problem-solving, planning and decision making and adeptly drives cross functional collaboration
• Communicates with poise, confidence and professionalism to a variety of audiences
• Consistently models and cultivates HealthEquity values
• Consistently provides appropriate and timely project feedback and recognition
• Demonstrates ability to recognize potential interdepartmental impact of decisions/choices and plans accordingly prior to implementation
• Demonstrates professional respect in all interactions.
• Develops and presents materials and presentations that can be tailored to all levels of the organization, including executives, in a way that encourages interaction and comprehension
• Develops knowledge across products, policies, and processes and shares that expertise within their team and across their projects
• Engages in corporate initiatives, vision, and culture and motivates others to action
• Experienced in creating strategic roadmaps to articulate the vision of program delivery
• Expertly utilizes knowledge to align the actions of self and others to business priorities
• Holds crucial conversations in a timely and effective manner
• Identifies potential risks and works to mitigate in advance of problems/issues
• Influences/builds the expertise of others to advance department/program function and effectiveness
• Interacts with people openly, honestly, and respectfully, creating a safe space for interactive dialogue
• Proactively identifies and addresses conflict affecting cross-functional teams.
• Proactively identifies and mitigates critical factors that impact project engagement
• Provides appropriate project direction, support, and recognition
• Regularly creates project opportunities to observe and develop others
• Seeks to understand the root cause(s) of conflict and various points of view
• Self-starter with the ability to drive and influence others to achieve goals and perform with high quality
• Solid interpersonal skills that inspire others to work toward and achieve the project goals
• Tailors written and verbal communication as needed for varied audiences to obtain support and buy-in
• Takes accountability for cross-functional or organizational performance.
• Project Management Professional (PMP) certification required desired
• Agile certification(s) a plus

#LI-Remote

This is a remote position.

The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:  

• Medical, dental, and vision 

• HSA contribution and match 

• Dependent care FSA match 

• Uncapped paid time off 

• Paid parental leave 

• 401(k) match 

• Personal and healthcare financial literacy programs 

• Ongoing education & tuition assistance 

• Gym and fitness reimbursement 

• Wellness program incentives 

Why work with HealthEquity 

HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more. 

You belong at HealthEquity!

HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity – you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.

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