Sr Business Analyst

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable.

Job Summary:

The Identity Sr Business Analyst is responsible for gathering business information and molding it into actionable decisions for Product. This role supports our Identity SCRUM teams by interpreting information to then be translated into detailed business requirements or leveraged for process improvements. The position is heavily focused on the Identity domain—authentication, authorization, and backend login functionalities—and includes participation in projects such as passkey implementation and ongoing identity initiatives.

Essential Duties and Primary Responsibilities:

•  Engage business stakeholders throughout the development lifecycle, including requirements gathering and acceptance criteria.

• Collaborate closely with Product Owners and cross-functional teams on requirements, prioritization, and delivery.

• Participate in SCRUM cadence meetings to support delivery and alignment with acceptance criteria.

• Define, document, and execute user acceptance testing (UAT) and end-to-end (E2E) testing, identifying and triaging defects.

• Coordinate with technology and client services to resolve issues, communicate updates, and maintain stakeholder alignment.

• Support operational and market release readiness activities, process development, and service delivery.

• Identify and document system deficiencies, recommend solutions, and support monitoring of customer-impacting issues.

• Lead initiative-level discovery efforts and GAP analysis.

• Define and track success measurements, contributing to solution use case development

Qualifications:

• Bachelor’s degree in business, mathematics, statistics, finance, accounting, or equivalent work experience; MBA preferred.

• 5+ years of experience in:

  • Engaging and communicating with stakeholders.

  • Eliciting and writing business requirements.

  • Writing software solution documentation.

  • Managing production defects and supporting resolution.

  • Defining, building, and executing UAT/E2E test cases.

• Domain knowledge in Identity (authentication, authorization, access management) is highly desired.

• Healthcare financial accounts (HSA, HRA, FSA) and insurance knowledge preferred.

• Proven ability to drive operational strategy through identifying risks/opportunities and supporting mitigation/solutions.

• Ability to organize and lead Joint Application Design (JAD) sessions with stakeholders.

• Experience building and interpreting software solution diagrams (UML, use case/activity, swim-lane sequence).

• Ability to translate complex software solutions into business-friendly process flows.

• Strong verbal and written communication skills, with the ability to consult with users and present their needs.

• Capable of working independently and collaboratively, balancing changing priorities and deadlines.

• Skilled in researching defect root causes, establishing workarounds, and coordinating resolution.
  
  

The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:  

• Medical, dental, and vision 

• HSA contribution and match 

• Dependent care FSA match 

• Uncapped paid time off 

• Paid parental leave 

• 401(k) match 

• Personal and healthcare financial literacy programs 

• Ongoing education & tuition assistance 

• Gym and fitness reimbursement 

• Wellness program incentives 

HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more. 

You belong at HealthEquity!

HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity – you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.

HealthEquity uses Microsoft Copilot to transcribe screening interviews between candidates and their direct Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to Microsoft Copilot’s AI technology recording and transcribing your interview with your Talent Partner. This information will be reviewed for accuracy and then used by HealthEquity to summarize the interview, ensure accuracy, and facilitate our hiring process. We take privacy seriously. You have the option to opt out. If you wish to opt out of this Microsoft Copilot transcription, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you, we will assume that you consent to the use of Microsoft Copilot.

At HealthEquity, our goal is to save and improve lives by empowering healthcare consumers. This shared purpose inspires everything we do, including how we approach hiring. Our process is designed to get to know the real you: your skills, experiences, and potential to make a difference. We value honesty, originality, and the courage to do the right thing, even when it is not the easiest path. Showing up as your authentic self reflects these values and helps us build something truly remarkable together.

As AI is becoming a common tool throughout the application process, we want to be clear about its appropriate use at HealthEquity. Using AI to support resume writing, research, or interview preparation is perfectly acceptable, provided the content is accurate and genuinely represents your qualifications and skills.  For other key parts of our interview process, however, it is important that the ideas, communication, and work you share reflect your own voice, experiences, and thinking. We ask that you participate in our live interviews and complete any assessments without AI assistance unless instructions explicitly indicate otherwise or a specific exception is discussed and approved in advance. This approach ensures fairness, celebrates your individuality, and allows your authentic perspective to shine. Behaviors that do not align with these guidelines may result in disqualification from the hiring process or termination of employment if later discovered. We appreciate your understanding and look forward to learning about the unique contributions only you can bring to HealthEquity.

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