Manager, Business Solutions

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable.

How you can make a difference  

As the Manager, Business Solutions, you lead the strategies, teams, and initiatives that keep our service organization informed, aligned, and prepared for constant evolution. You will oversee change‑management programs, operational preparedness, and service‑recovery efforts that enable seamless adoption of new processes and products. Your leadership strengthens organizational performance and equips teams to deliver outstanding experience for our clients and members. If you’re passionate about driving clarity, optimizing processes, and guiding teams through change, this role offers the opportunity to create meaningful, enterprise‑level impact.

What you’ll be doing 

• Lead end‑to‑end communication and change‑management strategies for new processes, technologies, and products for Member and Client servicing departments
• Serve as a strategic advisor and subject‑matter expert to senior leaders and business functions.
• Direct and develop the Business Solutions Analyst (BSA) team, including coaching and performance management.
• Establish team capacity plans aligned with departmental budgets and company goals.
• Work directly with servicing leadership to define strategy and support ongoing operational improvement.
• Oversee servicing preparedness programs that enable customer servicing excellence and service‑recovery effectiveness.
• Develop strategy and process to support large‑scale trainings, including virtual office hours for 500+ servicing staff, department calibration, and virtual learning techniques.
• Guide creation, governance, and quality assurance of knowledge‑base content.
• Ensure documentation standards that reinforce team strategy and organizational objectives.
• Align cross‑functional partners around timelines, communication plans, and risk‑mitigation strategies.
• Partner with Business Experience, Service Recovery, and other leaders to define and maintain BSA team processes to support the servicing teams and HealthEquity strategic objectives.
• Provide strategic input on product development, policy evolution, and service‑recovery efforts.
• Direct internal communications for product launches, process changes, and high‑impact events.
• Maintain proactive reporting on project status, risks, decisions, and go/no‑go recommendations.
• Develop effective communication and change‑management practices across the customer organization.
• Lead strategic gap analyses and drive cross‑functional process improvements.
• Own and resolve high‑priority projects while identifying and closing process gaps.
• Manage support for real‑time operational requests and internal work queues.
• Contribute to strategic initiatives and evolving business needs.
• Partner with leadership to enhance engagement, reduce cognitive load, and support key stakeholder needs.
• Travel as needed to support training, collaboration, and operational needs.

What you will need to be successful

• Bachelor’s degree or 7+ years of relevant experience in healthcare, finance, or insurance.
• 3+ years of leadership or equivalent experience.
• Strong ability to translate corporate initiatives into efficient, actionable processes.
• Proven track record of developing creative, effective solutions to complex business problems, resulting in improved processes and measurable results.
• Proficiency with tools such as Monday.com, Salesforce, Excel, PowerPoint, and SharePoint.
• Strong analytical, problem‑solving, and risk‑identification skills with attention to detail.
• Excellent interpersonal, teamwork, and organizational skills.
• Clear, professional communication skills—both written and verbal.
• Openness to giving and receiving constructive feedback.
• Ability to switch between tasks and knowledge areas effectively.
• Strong time management skills for both self and team; holds others accountable to deadlines.
• Ability to interpret various types of instructions and apply them appropriately.
• Positive, engaging attitude and commitment to a fun, supportive team culture.
• Demonstrates genuine care for team well-being and consistently leads by example, fostering high morale and accountability through change, while driving positive outcomes and measurable results.

#LI-Remote

This is a remote position.

The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:  

• Medical, dental, and vision 

• HSA contribution and match 

• Dependent care FSA match 

• Uncapped paid time off 

• Paid parental leave 

• 401(k) match 

• Personal and healthcare financial literacy programs 

• Ongoing education & tuition assistance 

• Gym and fitness reimbursement 

• Wellness program incentives 

HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more. 

You belong at HealthEquity!

HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity – you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.

HealthEquity uses Microsoft Copilot to transcribe screening interviews between candidates and their direct Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to Microsoft Copilot’s AI technology recording and transcribing your interview with your Talent Partner. This information will be reviewed for accuracy and then used by HealthEquity to summarize the interview, ensure accuracy, and facilitate our hiring process. We take privacy seriously. You have the option to opt out. If you wish to opt out of this Microsoft Copilot transcription, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you, we will assume that you consent to the use of Microsoft Copilot.

At HealthEquity, our goal is to save and improve lives by empowering healthcare consumers. This shared purpose inspires everything we do, including how we approach hiring. Our process is designed to get to know the real you: your skills, experiences, and potential to make a difference. We value honesty, originality, and the courage to do the right thing, even when it is not the easiest path. Showing up as your authentic self reflects these values and helps us build something truly remarkable together.

As AI is becoming a common tool throughout the application process, we want to be clear about its appropriate use at HealthEquity. Using AI to support resume writing, research, or interview preparation is perfectly acceptable, provided the content is accurate and genuinely represents your qualifications and skills.  For other key parts of our interview process, however, it is important that the ideas, communication, and work you share reflect your own voice, experiences, and thinking. We ask that you participate in our live interviews and complete any assessments without AI assistance unless instructions explicitly indicate otherwise or a specific exception is discussed and approved in advance. This approach ensures fairness, celebrates your individuality, and allows your authentic perspective to shine. Behaviors that do not align with these guidelines may result in disqualification from the hiring process or termination of employment if later discovered. We appreciate your understanding and look forward to learning about the unique contributions only you can bring to HealthEquity.

HealthEquity is committed to your privacy as an applicant for employment.  For information on our privacy policies and practices, please visit HealthEquity Privacy.