HealthEquity Inc.

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Job Locations US-TX-Irving | US-KY-Louisville | US-Remote | US-UT-Draper
We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.   How you can make a difference The Member Services team is the heart and primary contact for Member’s inquiries regarding the administration of their Health Savings and Reimbursement Accounts. Team members within Member Services are valued and respected as they are equipped with the knowledge to assist not only members but other HealthEquity team members.      The Member Services team is staffed 24/7 which allows members to call at their convenience. Member Services team members build strong, lasting relationships with members by understanding their needs and concerns. This team takes the lead in providing a delightful experience for every person who contacts HealthEquity via our education center.    The Member Services Manager will successfully lead, grow, and develop the Member Services Team and Leaders into a center of education and excellence. Bringing innovative ideas to the organization that allow for us to scale the purple magic and embrace the purple culture while increasing assets under management through education.  The key to success in this position is to ensure a team-wide focus on improving all aspects of Member Services. This includes direct support of team members, team leaders and peers, for new enhanced systems/processes, development and implementation of new policies and procedures and out of the box communication to manage the flow of information to the team and more. The person selected will be responsible for mentoring and motivating team members and leaders. Must be purple and professional. Keen focus on connecting health and wealth.    What you’ll be doing - Coach and develop each team leader, reviewing and discussing job performance, development path, metrics, call evaluation, additional projects and review performance plans with the objective to ensure each leader is fully aware of their performance at all times compared to their development plan and goals - Assisting team leaders through disciplinary action process for respective team members - Proactively identify opportunities to identify and implement process improvement and drive efficiencies - Determines the customer service teams’ performance through regular evaluations. Addresses and minimizes issues including but not limited to attendance, interpersonal conflicts in the workplace and individual performance gaps through coaching and counseling. Collaborates with team leaders to take corrective action as necessary - Manage daily team activities; attendance, schedules, adherence exceptions, monitors calls, CSAT scores and comments and other benchmarks for effectiveness and opportunities for improvement within Member Services - Successfully drives change initiatives by working with various stakeholders and third parties at moderate to intermediate complexity - Partner with WFM/Intraday to ensure that all Service Level commitments are delivered - Collaborates across multiple departments to initiate human resource planning, selection and resource allocation activities that supports the Member Services team productivity and effectiveness - Partnering with other departments to define and implement corrective action plans for clients and customer to enhance overall satisfaction - RECOGNIZE and give RECOGNITION.  Promotes programs and initiatives to inspire high morale, employee retention, and job satisfaction while driving performance and creating a positive working environment for employees. This includes implementing and managing incentive plans to reward the team for delivering superior customer satisfaction - Participate in interviewing, evaluating, and initiating team member hires, promotions, discipline, and discharge when necessary What you will need to be successful - 2-4 years customer service experience in HealthCare, Finance or Insurance Industries preferred - 2-4 years of previous team leadership and management experience with a successful track record of driving results, improving team performance, and increasing team engagement - High School Diploma or GED Required. Bachelor’s Degree preferred - Demonstrated aptitude for superior interpersonal teaming and organization skills - Ability to learn quick, effective communicator, and must be technologically well informed  - Proficient and articulate in written and oral communication - Ability to multi-task and acute sense of time management - Motivated and able to work in a fast paced, high-stress environment while still providing stellar service to members and team - Must be passionate about Member Service’s mission to provide service that delights and education in a way that helps members build savings - Demonstrated excellence in all areas of measurement within prior HealthEquity positions - Must be fun and engaging - Has the ability to keep team morale high, even when going through change. Genuinely cares about others - Genuine concern for others and their growth and professional development - Leads team members by example in actions and words Benefits and perks   - Medical, Dental, Vision - 401(k) match - Paid Maternity/Paternity leave - Ongoing education  - Tuition Assistance - Gym/Fitness Reimbursement - Purple with Purpose (paid volunteer time off) - HSA contribution and match - Award winning Wellness Program - Consumer Driven Healthcare (CDH) education   Why work for HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.   We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.   Our advice to you HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.   HealthEquity, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.  
Category
Member Services
Job Locations US-UT-Draper
We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.     How you can make a difference   With limited supervision this position builds and ensures the stability, maintenance, and integrity of the corporate network environment including Cisco routers, switches, firewalls, access points, Windows servers and VoIP telephony infrastructure. This position is normally remote but may perform work at a various field locations. This position normally reports to a manager or director level with responsibility for operations and/or administration and maintenance of the corporate network.   What you’ll be doing - Installs, configures and supports company LANs, WANs, and wireless networks, including switches, routers, firewalls, access points, voice and MPLS circuits, servers, and other hardware. Installs and configures proactive monitoring solutions, as well as other network infrastructure related software - Ability to configure switches, routers, firewalls, VPNs etc.. with minimal direction. - Assists the Network Architects, and Principle Engineers in the implementation of new technologies, or solutions. - Monitors network performance and troubleshoots problem areas as needed and provides network performance statistics and reports. - Assists local Desktop Support Engineer with 3rd tier support calls and ticket overflow. - Documents and maintains information related to the administration of the network. This includes but is not limited to creating and maintaining documentation for network configuration, network mapping, processes, and service records. Additionally, this position develops, implements and maintains policies, procedures, and associated training plans for network administration, usage, and disaster recovery. - Participates in managing all network security solutions and network security audits. - Conducts research on network products, services, protocols, and standards to remain abreast of developments in the networking industry. Interacts with vendors, outsourcers, and contractors to secure network products and services. Oversees new and existing equipment, hardware, and software upgrades. Supports efforts to maintain a 100% client retention and re-enrollment rate. What you will need to be successful   - A strong, hands-on technical knowledge of Cisco IOS, network and PC operating systems. - Knowledge of computer science or a closely related field as normally obtained through the completion of a Bachelor’s Degree in Computer - A CCNA certification or equivalent experience is also required - The ability and skill to provide day-to-day support and maintenance for the network and server infrastructure as described as normally obtained through a minimum of 5 – 8 years professional level experience with Cisco, Palo Alto, WAN and LAN - Good communication (both written and oral) and interpersonal skills are required. The ability to interact effectively with team members, technical staff, vendors and customers as described is required. A strong customer service orientation is essential - A thorough knowledge and understanding of network capacity planning, network security principles, and general network management best practices - a keen attention to detail. Very strong organizational and time management skills are required. The ability to perform work with little direction and manage multiple projects simultaneously with associated deadlines is required. - Proficiency with business and communications software (preferably Word, Excel, PowerPoint, , common Windows operating   Benefits and perks - Medical, Dental, Vision - 401(k) match - Paid Maternity/Paternity leave - Ongoing education  - Purple with Purpose (paid volunteer time off) - HSA contribution and match - Award winning Wellness Program - Consumer Driven Healthcare (CDH) education     Our advice to you HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.   HealthEquity, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.    
Category
Information Technology