HealthEquity, Inc.

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Job Locations US-UT-Draper
We are BUILDING HEALTH SAVINGS. Come be part of remarkable.   How you can make a difference   We are looking for a talented Sr. Applications Support Engineer to join our team in Draper, Utah. You will be part of the Business Applications team and partner closely with: Enterprise Technology, People, and Business Operations to support business needs by leveraging HealthEquity’s various software tools and platforms. You will be instrumental in implementing new applications and then making sure they function well.     What you’ll be doing   - Daily administration of multiple software platforms. - Creating and maintaining support documentation and knowledge base articles - Working as a member of a project team to implement and upgrade applications - Working independently to maintain applications, develop processes, and remediate incidents - Designing, configuring and maintaining configuration standards for critical business applications - Gathering, writing, and maintaining feature requirements and success/test cases - Acting as project manager on smaller engagements   - Managing relationships and contracts with vendors - Functioning as a subject matter expert for application platforms and their associated business processes - Collaborating with business leaders to leverage application functionality and improve business processes - Working in a 24x7x365 fast paced, production environment, this includes a 24/7 rotating on-call schedule   What you will need to be successful     - Bachelor’s degree in Business Management, Information Systems, or similar preferred - 5+ years of experience in an IT role such as Help Desk, System Administrator, Application Administrator, etc - Proven ability to design and implement new processes and facilitate user adoption - Understanding of IT fundamentals including servers, networks, databases, firewalls, virtualization, DNS, GPO, etc - Excellent written and verbal communication skills - Experience with process documentation - Experience in an administrator role for a SAAS platform (Service Now, Office365, etc) - Willingness to work independently or as a part of a team - Proven ability to solve complex technical problems and work through ambiguous situations - Willingness to be a strong team player, well organized, and able to handle multiple assignments and responsibilities simultaneously - An understanding of healthcare financial accounts (e.g. HSA, HRA, FSA) is a bonus - Applicable Certifications preferred: - CompTIA A+, Network+, Security+ - ServiceNow Fundamentals     - ITIL Foundations     - Administrative experience with some or all the following: - Office365 product suite - Active Directory - Azure Active Directory - Windows Server, SQL - Okta - Service Now - Confluence - Verint - Workfront - Smartsheet - MOVEit Transfer and Automation             Benefits and perks   - Medical, Dental, Vision - 401(k) match - Paid Maternity/Paternity leave - Ongoing education  - Tuition Assistance - Gym/Fitness Reimbursement - Purple with Purpose (paid volunteer time off) - HSA contribution and match - On site Lunch and Learns - Award winning Wellness Program - Consumer Driven Healthcare (CDH) education     Why work for HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.   We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.   Our advice to you HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.   HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.  
Category
Information Technology
Job Locations US-TX-Irving
We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.   How you can make a difference   We’re looking for a Service Desk Technician I who has the desire, skills and passion to make a direct impact on the success of our industry-leading Health Savings Account products and services.   This is an hourly paid position, $17 - $20 depending on education and experience.    What you’ll be doing   The Primary function of the Service Desk is to be the first point of contact for HealthEquity team members requiring technical assistance. Our small team of technicians are tasked with Identifying, prioritizing and cataloging incidents and requests. - Respond to technical support incidents, requests in person, via email and on the phone in a friendly, professional and timely manner - Identify, troubleshoot and research problems, recommending solutions and escalate the issue when applicable - Communicate known problems/fixes to team members, submitting knowledge solutions - Developing IT processes/procedures  - Assist higher-level engineers in research of problems - Responsible for troubleshooting a myriad of hardware and software issues - Add/delete/modify user account information and documenting appropriately - Rotating 24/7 on-call duty required - Support of iPhone and Android handheld devices - MAC Knowledge (macOS) - Hardware Knowledge (A+ Certification a huge plus) - Eagerness to be in an IT career - Self-Motivated   What you will need to be successful   - A minimum of 1 year previous help desk /service desk experience - Positive attitude and the ability to work effectively in a peer-oriented small team environment with minimal supervision - Experience using Active Directory - Basic Network administration and troubleshooting - Be comfortable in learning and tackling project utilizing unfamiliar technologies - iOS technical support and working knowledge preferred - MAC Knowledge (macOS) - Hardware Knowledge (A+ Certification a huge plus) - Eagerness to be in an IT career - Self-Motivated   Why work for HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.   We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.   Our advice to you HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.   HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.
Category
Information Technology
Job Locations US-UT-Draper
  We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.   How you can make a difference    HealthEquity is looking for a strong leader who is analytical, people oriented and a self-starter to join the RA Claims leadership team. This position will be primarily allocated to managing our RA Claims team. They will also be responsible for scaling the RA Claims team through coordinated training, being a mentor to team members and standardizing the tools and processes used by the team.   A successful applicant will have a proven track record of great attention to detail and the ability to stay two steps ahead on project tasks and timelines. The applicant will be required to manage multiple tasks at once. The combination of technical know-how, interpersonal communication, leadership skills, a strong sense of initiative and drive to get the job done well will be critical to the applicant’s success.   What you’ll be doing  - Leadership responsibilities including: - Workload Management - Process Improvement - Creation of new processes - Cross-functional team representation - Advocate for team members - Mentoring team members - Hold regular one-on-one meeting with the claims leadership team - Set goals for and measure performance of team members - Responsible for improving efficiencies with the team by: - Creating collaborative workflows - Identifying efficiencies in processes - Creation of new processes - Working with a cross functional team to establish new business rules as legislation changes - Ensuring process documentation and business rules are kept up to date - Serve as an escalation point for team needs and claim related tasks What you will need to be successful - Ability to manage to both processing and quality SLAs - Ability to identify and implement process improvements which benefit our clients as well as the cross functional and direct team - Previous experience with leading a team of individuals is a must - Strong leadership experience - A willingness to go above and beyond for our Clients - Previous experience with account based plan administration - Strong attention to detail - Strong self-starter and self–motivator - Ability to work well on cross functional team - A willingness to go above and beyond to support the team’s success - Exceptional ability to build trust and rapport with a team and fully meet their needs - Able to acquire the expertise, knowledge and information to effectively solve issues - Hands on experience with claims processing, a plus - Bachelor’s degree and/or 4 + years related experience Why work for HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.   We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.   Our advice to you HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.   HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.
Category
FSA/HRA Services
Job Locations US-UT-Draper
We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.   How you can make a difference   The Fraud Data Analyst uses SQL and other systems to research and analyze several data points to identify patterns and anomalies in customer behavior, account activity, and transactional data to detect new fraud attempts and trends. The Analyst interacts with direct leadership and other teams across the organization to report on and recommend new risk mitigation practices. The Analyst documents and evaluates results of queries to support fraud trending and ensures that best practices and adherence to fraud policies are followed.  The Analyst will work closely with leadership on fraud reporting to internal stakeholders.   What you’ll be doing - Utilize large amounts data to proactively identify fraud trends/issues and drive risk mitigation - Analyze transaction patterns to prevent fraudulent activity from occurring - Identify system gaps or potential improvements that lead to increased fraud risk - Creates queries and reports from multiple systems to support fraud processes as well as measure fraud risk and process gaps   What you will need to be successful - A relevant BA/BS degree or 2+ years of experience in a data analyst type role is required - Highly adaptable, with the ability to rapidly assimilate new information, identify fraud, risk, and process implications - Strong quantitative analytical abilities - Experience with SQL required - Proficient in Excel - Strong PC skills including MS PowerPoint, Project, Word, Visio, Outlook, and Visio. - Understanding of financial services, banking, and/or payment related processes, regulations, and systems is preferred - Understanding of healthcare financial accounts (HSA, HRA, and FSA) and healthcare insurance is highly desirable - Comfortable working in an ambiguous, changing environment Benefits and perks   - Medical, Dental, Vision - 401(k) match - Paid Maternity/Paternity leave - Ongoing education  - Tuition Assistance - Gym/Fitness Reimbursement - Purple with Purpose (paid volunteer time off) - HSA contribution and match - On site Lunch and Learns - Award winning Wellness Program - Consumer Driven Healthcare (CDH) education Why work for HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.   We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.   Our advice to you HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.   HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.
Category
Risk & Security
Job Locations US-UT-Draper
We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.   How you can make a difference HealthEquity is seeking an Email Marketing Specialist to serve as a key member of HealthEquity’s Marketing team. This person will help develop the strategy and execution of marketing campaigns to increase engagement and drive action among accountholders. The ideal candidate will have a proven track record creating innovative, data driven B2C marketing campaigns. They will be involved in the development, execution and optimization of B2C multi-channel campaigns.   What you’ll be doing - Collaborate on strategies for marketing campaigns to members - Set up emails and customer journey workflows in Marketing Automation Tool - Analyze effectiveness of campaigns and collaborate on improvements and further testing - Work with creative, content, account managers, database managers and other departments to ensure optimal campaign execution   What you will need to be successful - Bachelor’s degree required in marketing, communications or related field - 2+ years of experience in email marketing or marketing automation (healthcare or financial industries, preferred) - Experience with Salesforce Marketing Cloud (ExactTarget) or similar ESP/Marketing Automation Tool - Proven experience working with industry tools and analytics packages including email, web analytics, CRM, and marketing automation platforms - Knowledge of HTML coding and desktop design programs, like Adobe Creative Suite - Ability to manage time and multiple priorities with a variety of internal and external stakeholders - Superior oral and written communication skills with an innate attention to detail - Strong knowledge and understanding of current trends in marketing and communication - Proven ability to work with multiple work groups diplomatically - A thirst to always challenge the status quo and find unique solutions to problems Benefits and perks - Medical, Dental, Vision - 401(k) match - Paid Maternity/Paternity leave - Ongoing education  - Tuition Assistance - Gym/Fitness Reimbursement - Purple with Purpose (paid volunteer time off) - HSA contribution and match - On site Lunch and Learns - Award winning Wellness Program - Consumer Driven Healthcare (CDH) education Why work for HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars. We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience. Our advice to you HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.   HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.
Category
Marketing
Job Locations US-UT-Draper
We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.     How you can make a difference  HealthEquity is seeking a Marketing Operations Specialist to be the driving force behind marketing productivity. This role plans, implements, and optimizes marketing process; supports the production and analysis of marketing data; administers marketing systems; ensures marketing objectives and priorities are fully supported and delivered; and works closely with internal/external stakeholders to enable cross-functional alignment.     What you’ll be doing  - Daily management of marketing projects, overseeing project resources and providing timely communication between relevant departments  - Trouble shoot problems to ensure deliverables remain on schedule  - Allocate resources according to department and corporate priorities  - Monitor current traffic processes and input ideas on how to improve current processes where required  - Design and lead system integrations for other marketing owned platforms/applications aligned with marketing roadmaps  - Responsible for the implementation of ongoing and management of technical aspects of key marketing systems   - Proactively explore data to find trends, discover KPIs, and apply proper hypothesis testing  - Evaluate new technologies and add-on applications to improve and optimize marketing team performance  - Works closely with marketing management to document, implement, and optimize marketing processes  - Support marketing leadership in accomplishing company and department goals through execution of key marketing initiatives and campaigns  - Leads project management on marketing objectives and priorities to ensure timely and effective completion  - Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment  - Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives  - Report on project success criteria results, metrics, test and deployment management activities  - Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence  - Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the department  - Identifying key insights with supporting data for existing initiatives.  - Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.  - Leading ongoing reviews of business processes and developing optimization strategies.  - Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions  - Gather and process project data, financial data and other business data as requested by managers.    What you will need to be successful   - Bachelor's degree in Finance, Marketing or Business Administration is preferred, advanced degree is desirable  - 5+ years’ experience in Marketing Operations or related field  - Excellent project management and organizational skills are required.  - Proficiency with Microsoft Office Suite (Word, Excel, and PowerPoint) required  - Experience with Workfront or other project management and/or traffic management platforms preferred  - Strong analytical, problem-solving and decision-making skills  - Possess a high level of energy, initiative, and ability to multi-task  - Strong interpersonal and communication skills as well as expertise in tracking and disseminating information across multiple departments  - Demonstrate integrity, flexibility, and a strong work ethic  - Must be a team player with the ability to work independently in a fast-paced environment  - Proven work experience in influencing people especially in cross-collaborative efforts  - Excellent communication skills (both oral and written), with the ability to communicate across multiple functions and levels  - Ability to assess and communicate potential enhancements to operating processes  - Ability to develop solutions to complex problems requiring the use of ingenuity and creativity  - A thirst to always challenge the status quo and find unique solutions to problems   - Creative thinker who can identify opportunities for optimization to help achieve goals    - Strong sense of ownership and determination to get things done    - A business & results-oriented mentality    Benefits and perks     - Medical, Dental, Vision  - 401(k) match  - Paid Maternity/Paternity leave  - Ongoing education   - Tuition Assistance  - Gym/Fitness Reimbursement  - Purple with Purpose (paid volunteer time off)  - HSA contribution and match  - On site Lunch and Learns  - Award winning Wellness Program  - Consumer Driven Healthcare (CDH) education    Why work for HealthEquity  HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.     We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.     Our advice to you  HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.     HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.   
Category
Marketing
Job Locations US-UT-Draper
We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.   How you can make a difference   We are looking for a passionate and talented Strategic Product Manager who will manage our HSA investment products, platform and 401(k) channel partners. You will work cross functionally with technology, sales, marketing, and product development on roadmapping and market strategies. Our investments play a critical role in helping our members save, manage healthcare and retirement expenses.   You will be the primary connection to true market needs, a proven track record of successful strategic product management, staying ahead of market needs and demands. You will be passionate about understanding market drivers, proactive in gathering data to validate the existing and incremental market opportunities and have experience developing and managing investment software.        What you’ll be doing   - Gather feedback from internal and external constituents to understand our key market problems to be solved - Identify opportunities to further penetrate the market or grow HealthEquity’s investments product offering - Perform competitive analysis and market research - Conceptualize solutions that align with HQY strategy and provide outcome-driven solutions for clients - Validate concepts to ensure that the solution will solve the clients’ and member needs - Create business cases for proposed solutions and investments - Present business case and data to executive and cross functional teams - Participate in the product review board to provide input regarding product/market needs and to provide feedback regarding prioritization - Work with Product Owners and Scrum teams to ensure that what is delivered meets the product/market goals/needs - Perform sales training and enablement - Support Sales as a product subject matter expert - Grow revenue for product(s) and market(s) - Define and report investment performance indicators - Work with product marketing to document and develop roll-out schedules that ensure a successful launch of new products and features    What you will need to be successful   - Experience developing and managing front end investment platforms - Proven track record of being able to efficiently and effectively gather, analyze, and validate market problems - Bachelor’s degree in related field required - 5+ years of relatable professional experience - 3+ years leading developing and enhancing strategies - Product Management experience working with 401(K) record keeper platform is a plus - Strong project management experience - Ability to influence and gather internal support cross functionally - Strong quantitative analytical ability - Superior communication skills both verbal and written - Overall passion to position HealthEquity competitively in the marketplace to drive business results - Demonstrated ability to work collaboratively with stakeholders and project team members to further the business objectives of our products and services - Understand agile software development process - Must be self-motivated and results oriented - Ability to travel several times a month for key stakeholder meetings   Benefits and perks     - Medical, Dental, Vision - 401(k) match - Paid Maternity/Paternity leave - Ongoing education  - Tuition Assistance - Gym/Fitness Reimbursement - Purple with Purpose (paid volunteer time off) - HSA contribution and match - On site Lunch and Learns - Award winning Wellness Program - Consumer Driven Healthcare (CDH) education   Why work for HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.   We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.   Our advice to you HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.   HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.
Category
Product Development
Job Locations US-UT-Draper
We are BUILDING HEALTH SAVINGS. Come be part of remarkable.   How you can make a difference   We are looking for a passionate UX Designer II to join our growing UX team in Draper, UT. You will be a key contributor within our user experience team as part of the product department. You will work on a variety of projects, including coordinating user research calls as well as critical analysis using affinities to capture member pain points. In addition to member research, they will contribute to the final online experience for both the HealthEquity mobile and web-based member portals.     What you’ll be doing   - Coordinate with user experience team to set up member research calls - Initiating and participating in member research calls - Time-stamp key moments in member research calls for review - Do affinities based on member research calls and collaborate with the UX team in creating reports summarizing findings - Communicate with product owners and product managers around findings - Create compelling Web and Mobile application layouts and designs - Complete wireframes and mockups for product and development departments to consume     What you will need to be successful   - Ability to understand and analyze data, synthesizing large volumes of data and complex questions into precise analyses and actionable findings - Excellent data visualization and communication skills, including the ability to clearly and effectively communicate and present findings to stakeholders at all levels - Familiarity with Sketch, Figma, and Adobe Creative Cloud - Ability to manage multiple short-term projects without close supervision - Ability to stay focused while doing repetitious tasks - Excellent attention to detail and accuracy - Think logically, and communicate clearly and diplomatically - 3+ Years of UX with SaaS or Enterprise applications - BS with emphasis on UX/Design/Psychology/Communications - In-depth knowledge of user-center design principles and methodologies - Use design thinking and user-centric principles to solve problems. - Help create a simple and painless experience for our users. - Learn and use our style guide/design system. - Gain experience on a cross-functional product development team and collaborate with Senior Product Designer, Head of Product, Engineers, and QA. - Work in a fast-paced, startup environment and contribute instant value to the product and company. Simplifying processes, workflows, and interactions - Collaboration with end users to improve product - Design proof of concepts and prototype solutions     Benefits and perks   - Medical, Dental, Vision - 401(k) match - Paid Maternity/Paternity leave - Ongoing education  - Tuition Assistance - Gym/Fitness Reimbursement - Purple with Purpose (paid volunteer time off) - HSA contribution and match - On site Lunch and Learns - Award winning Wellness Program - Consumer Driven Healthcare (CDH) education   Why work for HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.   We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.   Our advice to you HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.   HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.      
Category
Product Development
Job Locations US-UT-Draper
We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.   How you can make a difference   The Partner Relationship Manager is responsible for managing the day-to-day relationship with our channel partners. We are looking for a passionate Relationship Manager who will collaborate with and ensure the long-term success of our channel partners. Our channel partners are diverse, with everything from banks and associations, to third party administrators and health plans. You will liaise between these partners and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to our partner needs and contractual commitments.   You will be responsible for developing long-term relationships with your portfolio of assigned partners, connecting with key business executives and stakeholders.   What you’ll be doing - Operate as the lead point of contact for any and all matters specific to your partners - Build and maintain strong, long-lasting partner relationships - Develop a trusted advisor relationship with your day-to-day partner contacts - Facilitate engagement activities between partner resources and internal resources such as legal, sales, marketing, implementation, technical and service teams - Ensure that all HealthEquity departments are delivering on our solution and service commitments, managing to the terms of our contracts - Clearly communicate the progress of scheduled initiatives to internal and external stakeholders - Analyze and report on key account metrics - Collaborate with your peers to identify opportunities for improvement and learn from other similar partners - Assist with employer group escalations that are affiliated with your partners - Coordinate with senior leadership on strategic management of the partner - Proactively oversee, monitor and liaise with partner on transactions and interactions (e.g. integrated data files, contributions, communications, etc.) - Coordinate support, communication and training of partner details and solution with internal account managers and service teams who support employer groups associated with your health plan partners - Coordinate partner communications - Primary project lead for issue resolution, from identification to completion - Coordinate and lead regularly scheduled partner meetings - Document and maintain partner solution - Serve as a mentor for the Service Coordinator team - Travel to offsite meetings What you will need to be successful - 5+ years of account management or other relevant experience - Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive - Demonstrated track record of maintaining customer accounts through exceptional service and support - Strong listening, negotiation, project management, analytical and presentation skills (preferably within the banking, healthcare or technical industries). - Strong written and verbal communication skills - Proven ability to manage multiple projects at a time, while paying strict attention to detail - Proven ability to document and troubleshoot technical solutions - Strong ability to identify customer need and provide proper rationale for utilizing internal business capabilities to solve the need - Self-motivated, and adept at developing internal and external relationships - Strong customer service focus, work ethic and attention to detail are critical to success in this position - BA/BS degree or equivalent Benefits and perks    - Medical, Dental, Vision - 401(k) match - Paid Maternity/Paternity leave - Ongoing education  - Tuition Assistance - Gym/Fitness Reimbursement - Purple with Purpose (paid volunteer time off) - HSA contribution and match - On site Lunch and Learns - Award winning Wellness Program - Consumer Driven Healthcare (CDH) education Why work for HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.   We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.   Our advice to you HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.   HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.
Category
Partner Services
Job Locations US-UT-Draper
We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.   How you can make a difference    HealthEquity provides a solution to an issue of growing importance to American families: affording lifelong health care. More than two million members are paying less for health insurance, taking control of medical bills and building health savings for life with HealthEquity health savings accounts (HSAs). Our expert advisors, who are available every hour of every day, offer helpful insight to maximize savings.    HealthEquity’s leadership and 800+ team members embrace a unique culture symbolized by the purple in the Company’s logo. Being “purple” means standing out from the crowd by going above and beyond to help others, including fellow team members, members, business partners, and the community.  To keep its culture strong in the face of rapid growth, HealthEquity has a deliberate strategy to develop talented team members for promotion.  We encourage all ‘purple’ people to apply to HealthEquity.   What you’ll be doing   Enthusiastically manages and directs the daily activities of multiple financial operations funding functions. Makes recommendations to improve the productivity, quality, and efficient delivery of products and services to members, partners, and team members alike. Helps develop and implement policies and procedures to ensure the best purple working environment possible.   The Financial Operations Manager over funding oversees teams and processes related to HSA and RA funding and contribution processes. These processes include, but are not limited to:   - Processing applicable funding, corrections, and credits - Ensuring processes involving funds sent through multiple methods (ie. Checks, wire, ACH) are processed including posting payments, resolving funding variances, as well as escalating issues to internal and external parties - Handling complex funding escalations from internal and external parties - Resolving customer requests related to return of funds or rejected - Providing input and content for enhancements to systems and processes - Performing quality assurance and ensuring processing standards are within SLA and audit requirements - Opening, routing, and processing of financial documents - Managing staff, including both leaders and specialists, performing the above functions - Work closely with Product Owners and Business Analysts to coordinate processes that involve both automated and manual work - Work closely with the Finance department to ensure accurate processing of all transactions and compliance with all relevant controls - Support partner implementation by providing process and operations expertise in implementation teams - Manage relationships with internal and external business partners providing operational support services for transactions - Track key operational metrics for corporate-level reporting - Implement projects necessary to achieve flawless execution of service delivery and improve operational efficiency - Understand project management methodology and acts as a project manager in coordinating and driving projects within operations and across functions. Also acts as a business owner for key operations projects and participates on various cross-functional project teams.   What you will need to be successful   - Bachelor’s degree (in business management, finance, operations management or a related field is preferred) - Experience in cash management operations, preferably for a bank or financial institution - Management or supervisory experience required, experience in managing other leaders preferred - Ability to professionally represent HealthEquity while working directly with employer groups, Partners, members, and third-party vendors. - Ability to organize and manage details and ensure completion of important tasks - Understanding of project management principles - Experienced and comfortable working with current technology – able to converse with technical staff on a regular basis and troubleshoot technical issues - Ability to multi-task, effectively prioritize, and meet deadlines - Team player who works well with others and is able to receive direction - Ability to work in a diverse and sometimes stressful and changing environment. - Positive attitude, ability to inspire confidence others and keep teams motivated - Dedication to meet or exceed service level agreements   Benefits and perks   - Medical, Dental, Vision - 401(k) match - Paid Maternity/Paternity leave - Ongoing education  - Tuition Assistance - Gym/Fitness Reimbursement - Purple with Purpose (paid volunteer time off) - HSA contribution and match - On site Lunch and Learns - Award winning Wellness Program - Consumer Driven Healthcare (CDH) education   Why work for HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.   We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.   Our advice to you HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.   HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.
Category
Ops Processing
Job Locations US-UT-Draper
We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.   How you can make a difference     The Director of Decision Support Analytics will lead a team of analysts supporting company Operations and Member & Client Service teams and centralize data-driven decision making for executive leadership. Coordinates with all business functions to identify potential opportunities to facilitate organizational improvement and success. Drive results by understanding complex business challenges, developing hypothesis, and measuring results while receiving continuous feedback from business partners. This position will lead HealthEquity’s transition to a mature data-driven decision-making organization by leveraging analytic techniques and data visualization. This person will be a key member of the decision support team and work closely with partners in finance and data architecture to convert data into actionable insights specifically identifying revenue enhancement and cost efficiency opportunities.   What you’ll be doing - Work closely with the executive team to provide fact-based analytics and decision support - Partner with business leaders to build actionable plans for driving revenue growth, overcoming business challenges and meeting long term goals - Assist with goal setting and the development of key performance indicators for measuring success - Develop strategic reporting framework for analyzing the business, ensuring accountability and tracking business results - Analyze complex data sets to identify trends, meaningful insights and overall business implications - Leverage analytics and story-telling to frame situations in clear and concise documents that provoke discussion and drive action - Direct, coach and develop analyst level team members - Ensure timely delivery of reporting and insights and build user-friendly leadership dashboards - Utilize data mining and other analytical techniques to gain insight into customers to improve the effectiveness of communications and products - Takes the lead in defining issues and ideas to be studied as well as the approach (methodological and technical) to be used in addressing studies and projects. - Create executive level reports to support strategic direction or to support proposed changes to strategy What you will need to be successful - Must have a minimum of 8 years of experience supporting business decision making with reporting, analysis and strategy - Bachelor’s degree in Business, Strategic Planning, Finance, Economics or Statistics required; Master’s degree highly preferred - Extensive experience with aggregating, standardizing, interpreting and modeling data - Advanced excel and database query skills as well as experience utilizing data warehouse tools - Skilled people leader with demonstrated ability to select, manage and develop team of analysts - Talented story-teller and persuasive communicator through PowerPoint - Ability to prioritize multiple simultaneous projects/deliverables to successful completion across staff with limited leadership direction involvement - A record of personal and business ethics appropriate for a high-visibility public company with a culture of integrity Benefits and perks   - Medical, Dental, Vision - 401(k) match - Paid Maternity/Paternity leave - Ongoing education  - Tuition Assistance - Gym/Fitness Reimbursement - Purple with Purpose (paid volunteer time off) - HSA contribution and match - On site Lunch and Learns - Award winning Wellness Program - Consumer Driven Healthcare (CDH) education Why work for HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.   We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.   Our advice to you HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.    
Category
Corporate Development
Job Locations US-UT-Draper | US-AZ-Tempe
We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.   How you can make a difference We are looking for a cybersecurity ninja to join HealthEquity’s security operations program in Draper, Utah or Tempe, Arizona. Reporting to the Vice President of Joint Security Operations (JSOC), the Senior Detection & Response Analyst will perform hands-on analysis, detection, response, and forensics. He/she will be a key contributor to the security operations program in safeguarding information systems and assets by identifying and solving potential and actual security events and incidents. The HealthEquity Risk & Security Team, led by the Chief Security Officer, is a converged security program with responsibility for information/cybersecurity, physical security, privacy, fraud, enterprise risk, and incident/crisis management. If you’re collaborative, driven and passionate about security and enjoy solving complex problems, we want you to join our team.   What you’ll be doing  - Operate security monitoring, investigation, and reporting tools - Identify necessary tools or processes to improve the efficacy of the team - Receive and respond to alerts, to include after hours, holidays, and weekends during incidents or priority events - Coordinate with Managed Security Service Provider(s) to investigate events and incidents - Design and coordinate the build out of the Joint Security Operations Center (JSOC) processes and procedures - Develop and maintain the Security Operations Center framework - Augment detection capabilities of the SIEM tool - Maintain SIEM tool configuration - Provide security reports and metrics - Perform incident identification and triage according to NIST standards - Serve as Incident Coordinator of the CSIRT group - Assist the Business Continuity Team with annual Security Incident tabletop testing - Work with the VP of JSOC to ensure that the Cybersecurity Incident Response Plan is reviewed and approved annually - Perform network and host forensics in response to security events and incidents - Analyze malware and other attacker Tactics, Techniques, and Procedures in response to security events and incidents - Provide pertinent security insights and consulting to other departments and partners - Provide on-the-job training, mentoring, and guidance/oversight for new and/or junior analysts - Develop and maintain processes for security operations - Develop and maintain threat hunting strategies - Supplement fraud prevention programs with technical analysis - Investigate and support privacy program incidents with technical analysis - Investigate and support insider threat incidents with technical analysis - Analyze suspicious emails, links, and files as needed - Engage in security testing and education across the company - Support penetration tests and Red Team activities as needed - Support the daily operation and administration of information security monitoring tools - Stay abreast of the latest threats and industry trends and update practices as necessary - Collaborate closely with industry and partner organizations to identify threat trends and best practices  What you will need to be successful  - Bachelor’s Degree in Computer Science or Engineering, or a related technical field (or commensurate experience) - 5 years of experience in Information Security - Self-motivated and able to work in an independent manner - Experience writing reports and documenting events/incidents/investigations - Excellent communication and listening skills - Excellent organizational skills - Expert technical skills - Proven track record of solving problems - Strong knowledge of information security standards and industry best practices - GIAC, CEH, CISSP, CISM, and/or other security certifications are desired - Experience in environments with similar complexity and regulatory profiles to HealthEquity, spanning financial services, financial technology, and healthcare preferred - Builds constructive relationships with diverse groups of people, including internal and external stakeholders - Operates with a commitment to customer service excellence - Fosters teamwork and collaboration  Benefits and perks   - Medical, Dental, Vision - 401(k) match - Paid Maternity/Paternity leave - Ongoing education  - Tuition Assistance - Gym/Fitness Reimbursement - Purple with Purpose (paid volunteer time off) - HSA contribution and match - On site Lunch and Learns - Award winning Wellness Program - Consumer Driven Healthcare (CDH) education Why work for HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.   We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.   Our advice to you HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.   HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.
Category
Risk & Security
Job Locations US-UT-Draper
We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.     How you can make a difference     We are looking for a passionate Sr. Applications Administrator (Apttus) to join our team in Draper, UT or Tempe, AZ. You will be responsible for the design, configuration and administration of the Apttus CPQ/CLM tool inside of our Salesforce.com CRM solution in support the company’s Sales and Client Relationship Management Teams.  Working collaboratively across internal departments and stakeholders such as Sales, Sales Operations, Legal, Claims, Relationship Management and Client Services. You will develop, configure and support critical business processes and solutions in the Saleforce.com CRM application infrastructure. You will be part of our Enterprise Applications Salesforce.com administrative team with overarching responsibility for planning, development and maintenance of the Salesforce.com solutions architecture across the Enterprise.      What you’ll be doing   - Configuration and support of the Apttus CPQ and CLM modules and Workflow Management. This includes troubleshooting system issues, participating in system upgrades, developing validation rules, workflows, documenting processes, and providing technical support for users. - Work collaboratively with internal departments in the planning and analysis of business systems requirements, system changes or enhancements. - Responsible for administration and support of Salesforce.com and associated technologies, specifically CRM. - Develops and delivers, initial and on-going, power user training in relation to new functionality, configuration or system-related processes. - Supports the adoption, development and usage of the application throughout the organization. - Maintains a high level of awareness of and enthusiasm, stays abreast of new features and updates as they are released. - As identified by business requirements, this position is responsible to design, create, edit and maintain complex reports and dashboards for both end user reporting and system audits (data quality, usage, etc.). - Receives, analyzes and evaluates change requests from user departments to determine cross-application impacts (contacts, accounts, etc.).     What you will need to be successful   - Bachelor’s degree in Computer Science/Management Information Systems or a closely related field of study. - Must have hands on experience with the Apttus CPQ product in Salesforce.com - Previous experience with Salesforce.com CRM implementation and administration required, specifically the Lead to Close process and the configuration and implementation of an enterprise CPQ product such as Apttus. - Previous experience with Salesforce.com Lightning highly desired. - Excellent verbal communication skills and technical writing skills, presentation/facilitation skills and strong interpersonal skills are required to perform the functions as described. - Proven ability to present information, effectively interact with others and work effectively with diverse personalities is essential. - Work collaboratively across business units with diverse work styles to develop business requirements for systems applications is required. - Work in a small team environment, where every team member contributes in the identification of system requirements and works toward meeting deliverables and deadlines. - Develop and implement actionable work plans to meet organizational needs is necessary. - Plan and manage one’s own time, while working on multiple tasks and projects is critical. - The ability to work in a fast-paced environment and handle multiple tasks/priorities and the ability to work under strict, specific production timelines are required. - Good organizational skills and a strict attention to detail are essential. - Knowledge of flexible spending accounts, health savings accounts, and commuter benefits is preferred. - Certifications in Salesforce.com administration and advanced Salesforce.com configuration preferred.     Benefits and perks   - Medical, Dental, Vision - 401(k) match - Paid Maternity/Paternity leave - Ongoing education  - Tuition Assistance - Gym/Fitness Reimbursement - Purple with Purpose (paid volunteer time off) - HSA contribution and match - On site Lunch and Learns - Award winning Wellness Program - Consumer Driven Healthcare (CDH) education     Why work for HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.   We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.   Our advice to you HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.   HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.
Category
Information Technology
Job Locations US-WI-Milwaukee
  We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.   How you can make a difference   With general direction and latitude for independent judgment, responsible for supervising the daily activities of a Data Integration Services team that implements Electronic Data Interface (EDI) inbound and outbound data feeds for clients and third party administrators, processing of data files, monitoring ongoing production jobs, and overall data integrity in accordance with established Service Level Agreements (SLA’s) and company standards.   This position typically performs work at a WageWorks site and reports to a Manager of Data Integration Services or another leader with responsibility for data integration.   The nature of the work entails that incumbents collaborate and work closely with operational management teams, cross-functional management teams, and internal/external customer/client leaders.    What you’ll be doing - Works cross-functionally with other operational departments to address customer or business issues in a timely manner. - On a daily basis, monitors and supervises all Data Integration Services (DIS) team activities to ensure established company Service Level Agreements are met. - Assist with the creation and monitoring of departmental staffing objectives in order to make progress toward meeting established goals. - Tracks team performance by establishing meaningful metrics in order to provide feedback to PS Management team as well as frontline staff. - Responds to technical issues to provide migration and file level support for escalated non–repetitive data issues. - Develops, maintains and provides documentation on processes, scripts, and case resolution procedures for future reference or use - Educates and directly interacts with the client and vendor to facilitate communication during implementation process - Carries out personnel actions for the DIS team to include, hiring & scheduling; training & evaluation; coaching, counseling, & performance management. - Performs other duties as assigned or apparent. What you will need to be successful - Knowledge of information technology or business administration or a closely related field as normally obtained through the completion of a bachelor’s degree in Computer Science, Engineering or Information Systems. - Knowledge, skills and ability to develop tactical standards and support procedures for the provision of effective technical data integration services for clients - One year of progressively responsible experience in an Information Technology with a client facing focus or a closely related role - Two to three years supervisory experience or project management experience is preferred. - Experience working with flexible spending accounts, cafeteria plans, and COBRA is preferred - Ability to quickly assess client and systems issues as well as research and investigate technical system transactions. - Extensive experience with identifying trends in data or process issues, analyzing dataand reporting issues to management. - Drives for results and displays a sense of urgency - Ability to effectively handle multiple tasks and priorities and the ability to work under specific time constraints - Organizational skills and time management skills - Good analytical skills and problem-solving skills - Ability to uncover facts and use that information to effectively solve issues - Attention to detail - Strong oral, written and interpersonal skills - Ability to remain customer service focused during situations in which customers may be notably frustrated - Previous coaching experience - Ability to balance costs with performance management - Ability to manage performance through metrics - Ability to maintain the confidence of sensitive information - Ability to work independently with minimal direction - Proficiency with business and communications software (preferably Word, Excel, PowerPoint, common Windows operating systems, and Outlook) - Knowledge and proficiency with web-based tools, relational databases and internet solutions - Experience with Microsoft SQL Server Management Studio is preferred Benefits and perks   - Medical, Dental, Vision - 401(k) match - Paid Maternity/Paternity leave - Ongoing education  - Tuition Assistance - Gym/Fitness Reimbursement - Purple with Purpose (paid volunteer time off) - HSA contribution and match - On site Lunch and Learns - Award winning Wellness Program - Consumer Driven Healthcare (CDH) education Why work for HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.   We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.   Our advice to you HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.   HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.
Category
Information Technology
Job Locations US-UT-Draper
We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.   How you can make a difference   HealthEquity is looking for an analytical self-starter to join the Partner Implementation team. Working independently or side by side with an Implementation Manager, this position is responsible for the technical components of new and existing client implementations. The position requires a focus on financial analysis, data integration and mapping of large data sets; e.g., health care enrollment, claim, payroll and other benefit related files. Additionally, cross-functional teamwork and collaboration is required to coordinate the tasks associated with each implementation. A successful applicant will have a proven track record of working with data files and analysis, programming languages, great attention to detail and the ability to stay two steps ahead on project tasks and timelines. The applicant will be required to manage multiple projects and tasks at once. The combination of technical know-how, interpersonal communication (aka social skills), a strong sense of initiative and a drive to get the job done well will be critical to the applicant’s success.   What you’ll be doing - Manage the setup, analysis, validation and integration of partner data exchanges - Serve as primary technical contact during client implementations for existing and new clients - Coordinate cross functional implementation tasks; create and manage to project plans; assist in developing project scope documentation - Coordinate the submission of requirements and track the progress of technical project development - Lead technical implementation calls, setting expectations and timelines with clients.  - Develop and execute test plans, manage scenario testing and validation of file solutions - Manage technical implementation documentation and contribute to team process documentation - Other tasks as assigned by team leader. What you will need to be successful - Bachelor’s Degree - 2+ years project management or related experience - Experience with data analysis and advanced MS-Excel functions - Experience with SQL - Experience with XML - MS office - Strong attention to detail  - Strong self-starter with internal motivation - Ability to Negotiate to achieve compliance to specifications - Ability to Listen and understand   - Ability to lead and explain technical requirements in a clear and concise manner - Ability to identify and solve problems - Ability to work well independently and as part of a cross functional team - Ability to work with ambiguous instructions - Ability to stay organized and manage multiple ongoing projects Preferred skills - 4+ years project management or related experience - Intermediate programming capability - Knowledge of SQL and XML - Knowledge of financial and banking transactions - Knowledge of financial health accounts (HSA, FSA, HRA) - Knowledge of HealthEquity data systems Benefits and perks   - Medical, Dental, Vision - 401(k) match - Paid Maternity/Paternity leave - Ongoing education  - Tuition Assistance - Gym/Fitness Reimbursement - Purple with Purpose (paid volunteer time off) - HSA contribution and match - On site Lunch and Learns - Award winning Wellness Program - Consumer Driven Healthcare (CDH) education Why work for HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.   We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.   Our advice to you HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.   HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.  
Category
Implementation
Job Locations US-WI-Milwaukee
We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.   How you can make a difference   WageWorks enables millions of people to save money on critical expenses like healthcare, dependent care, and commuting, through Consumer-Directed Benefits, such as Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs) and Commuter Benefits. WageWorks is a leader in the industry serving more than 6.5 million people for over 100,000 employers, including 63% of the Fortune 500 and numerous public sector clients.   As a Desktop Engineer, you will act as a resource for employees providing hardware, software and basic network support.   What you’ll be doing - Troubleshoots computer hardware, including submitting for repair with a vendor and/or upgrading client machines. - Troubleshoots applications and basic network connectivity. - Troubleshoots conferencing solutions including dedicated A/V conference rooms and web conferencing solutions. - May prepare status reports and update management accordingly. - Setup, configure, and decommission computer hardware. - Receives, responds, and triages service requests in a customer service-oriented manner. Promptly acknowledges, prioritizes, tracks, and documents service requests. Notifies customers of the status of issues as appropriate. - Performs timely inventory of installed hardware and software to ensure that records are accurate. - Procures, tracks and maintains company software to ensure licensing compliance. - Collaborates with Information Security to ensure all acquired software is compliant with company security standards. - Relocates and sets up desktop computer devices and phones. - Ensures all devices are compliant with corporate security policies. - Basic server and network troubleshooting and coordinates with senior teams to ensure completion. - Maintains and administrates service applications critical to desktop infrastructure. What you will need to be successful - High School diploma or equivalent - At least 2 years of professional enterprise desktop administration - Excellent communication and interpersonal skills - Strong organizational and time management skills allowing you to manage multiple projects and deadlines Benefits and perks   - Medical, Dental, Vision - 401(k) match - Paid Maternity/Paternity leave - Ongoing education  - Tuition Assistance - Gym/Fitness Reimbursement - Purple with Purpose (paid volunteer time off) - HSA contribution and match - On site Lunch and Learns - Award winning Wellness Program - Consumer Driven Healthcare (CDH) education Why work for HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.   We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.   Our advice to you HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.   HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.
Category
Information Technology
Job Locations US-UT-Draper | US-TX-Irving | US-AZ-Tempe
  We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.   How you can make a difference   HealthEquity is looking for a cross-functional business readiness manager to direct and manage servicing needs resulting from platform changes, product development activities, and process changes. This position reports to the Business Readiness Manager and will play a key role in coordinating documentation, training, and process needs for all Service Delivery functions in advance of software releases and new product launches. They will work closely with the Go-to-Market product team to ensure business readiness needs are visible, considered, and completed in release planning activities. This position will also need to drive process improvement projects, including documenting current and upcoming processes, creating and running analytics, keeping within scope and facilitating all tasks as needed. They will also take on larger business readiness projects that launch new products.   What you’ll be doing - Ability to dive in and understand new functionality in order to drive projects - Leads and coordinates all business readiness activities for each assigned project, ensuring that all flagged needs and deliverables are met in a timely fashion - Collaborates and coordinates with department leaders and subject matter experts across business functions to ensure all impacted parties are continuously informed of and involved in business readiness - Produces and maintains clear project documentation, meeting notes and cross-communication - Outlines processes and procedures as needed - Ability to think through new changes and help stakeholders consider needs and big picture impacts - Facilitate and document processes to support new products or functionality - Drive research and delivery for process improvement projects What you will need to be successful - BS in Business Management, Information Systems, or equivalent. - Three or more years of experience leading projects and/or managing operational processes. - Experience leading process/product changes that impact multiple teams and functions. - Proven ability to identify and mitigate the risk associated with changes to products, platforms, and processes. - Track record of understanding and documenting technical solutions from a business point of view. - Healthcare industry experience preferred. - PMP or CAPM certification is a plus - Experience with Agile and Scrum software development methodologies preferred. - Experience with Value Stream Mapping and Process Flow creation preferred. - Analytics preferred - Strong attention to detail - Self-driven - Process flow creation experience - Time management skills - Organizational skills - Leadership ability - Project Management background Why work for HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.   We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.   Our advice to you HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.   HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.
Category
Ops Processing
Job Locations US-UT-Draper
We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.   How you can make a difference     The Operations transfer & CIP Team Lead will be responsible for leading a team of specialists focused on non-transactional processes such as CIP, OFAC, Enrollment and transfers and have primary responsibility for managing all bulk transfers. This person should operate with an entrepreneurial spirit and be dedicated to operational excellence, team member development and redefining possibilities.   The transfer & CIP Team Lead will manage a team of specialists who are responsible for specific tasks on a daily basis. They are responsible to manage incoming transfer requests and enrollment escalations. Additionally, this team manages our CIP (customer identification) and OFAC processes. Excellent analytical skills are required, as well as the ability to contribute new ideas, developing an understanding of downstream dependencies, and for "getting things right." The Team Lead will manage our bulk transfer process - coordinating with internal and external parties to manage timelines and deliverables associated with the movement of many accounts and assets from our largest clients to HealthEquity.   Experience with Excel and previous health care account administration, banking, or other financial institution experience is preferred. Success in this position requires an ability to perform at a high level: efficient, effective, and accurate results independent of volume, ability to assist others, self-motivation and the ability to develop and maintain internal and external relationships.   What you’ll be doing - Responsible for a team of specialists that process transfers, CIP documentation, Enrollment escalations, bulk transfers, and similar operations tasks - Communication with internal and external parties to coordinate large scale bulk transfers for large employers from other custodians to HealthEquity - Accountable for CIP & OFAC processes - Assist in resolution of escalated queues that are related to referenced processes - Provide input and content for enhancements to systems and processes - Perform quality assurance and ensures processing standards are within SLA and audit requirements  What you will need to be successful - A strong working knowledge of healthcare accounts with a focus on Health Savings Accounts - Familiarity with customer verification or ‘know you customer’ rules - Experience with transaction processing preferred - Previous project management experience preferred - Leadership experience preferred - Experience in a customer oriented, client facing position - Ability to professionally represent HealthEquity while working directly with internal and external parties - Analytical mindset with ability to multitask and effectively contribute to multiple tasks - Strong ability to maintain a high level of accuracy and proficiency - Strong communication skills - Ability to work in a diverse and sometimes stressful environment Benefits and perks   - Medical, Dental, Vision - 401(k) match - Paid Maternity/Paternity leave - Ongoing education  - Tuition Assistance - Gym/Fitness Reimbursement - Purple with Purpose (paid volunteer time off) - HSA contribution and match - On site Lunch and Learns - Award winning Wellness Program - Consumer Driven Healthcare (CDH) education Why work for HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.   We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.   Our advice to you HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.   HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.
Category
Ops Processing
Job Locations US-UT-Draper
We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.   How you can make a difference   The Partner Relationship Manager is responsible for managing the day-to-day relationship with our channel partners. We are looking for a passionate Relationship Manager who will collaborate with and ensure the long-term success of our channel partners. Our channel partners are diverse, with everything from banks and associations, to third party administrators and health plans. You will liaise between these partners and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to our partner needs and contractual commitments.   You will be responsible for developing long-term relationships with your portfolio of assigned partners, connecting with key business executives and stakeholders.   What you’ll be doing - Operate as the lead point of contact for any and all matters specific to your partners - Build and maintain strong, long-lasting partner relationships - Develop a trusted advisor relationship with your day-to-day partner contacts - Facilitate engagement activities between partner resources and internal resources such as legal, sales, marketing, implementation, technical and service teams - Ensure that all HealthEquity departments are delivering on our solution and service commitments, managing to the terms of our contracts - Clearly communicate the progress of scheduled initiatives to internal and external stakeholders - Analyze and report on key account metrics - Collaborate with your peers to identify opportunities for improvement and learn from other similar partners - Assist with employer group escalations that are affiliated with your partners - Coordinate with senior leadership on strategic management of the partner - Proactively oversee, monitor and liaise with partner on transactions and interactions (e.g. integrated data files, contributions, communications, etc.) - Coordinate support, communication and training of partner details and solution with internal account managers and service teams who support employer groups associated with your health plan partners - Coordinate partner communications - Primary project lead for issue resolution, from identification to completion - Coordinate and lead regularly scheduled partner meetings - Document and maintain partner solution - Serve as a mentor for the Service Coordinator team - Travel to offsite meetings What you will need to be successful - 5+ years of account management or other relevant experience - Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive - Demonstrated track record of maintaining customer accounts through exceptional service and support - Strong listening, negotiation, project management, analytical and presentation skills (preferably within the banking, healthcare or technical industries). - Strong written and verbal communication skills - Proven ability to manage multiple projects at a time, while paying strict attention to detail - Proven ability to document and troubleshoot technical solutions - Strong ability to identify customer need and provide proper rationale for utilizing internal business capabilities to solve the need - Self-motivated, and adept at developing internal and external relationships - Strong customer service focus, work ethic and attention to detail are critical to success in this position - BA/BS degree or equivalent Benefits and perks   - Medical, Dental, Vision - 401(k) match - Paid Maternity/Paternity leave - Ongoing education  - Tuition Assistance - Gym/Fitness Reimbursement - Purple with Purpose (paid volunteer time off) - HSA contribution and match - On site Lunch and Learns - Award winning Wellness Program - Consumer Driven Healthcare (CDH) education Why work for HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.   We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.   Our advice to you HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.   HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.
Category
Partner Services
Job Locations US-AZ-Tempe
We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.   How you can make a difference   WageWorks, a wholly owned subsidiary of HealthEquity, Inc. enables millions of people to save money on critical expenses like healthcare, dependent care, and commuting, through Consumer-Directed Benefits, such as Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs) and Commuter Benefits. WageWorks is a leader in the industry serving more than 6.5 million people for over 100,000 employers, including 63% of the Fortune 500 and numerous public sector clients. As a Customer Service Representative, you will work directly with plan participants to help them understand and resolve issues with their health spending accounts or other employee benefits programs. With your knack for superior customer service and our established guidelines, you will help you turn distressed participants into happy customers.   What you’ll be doing - Become an expert in the delivery of tax-advantaged spending and saving accounts and programs by successfully completing the WageWorks training program. - Serve as the first point-of-contact for customers with questions or issues relating to health spending accounts or other employee benefits programs. - Log and record information about customer interactions in a timely manner in WageWorks company systems. - Receive and relay customer feedback about the system and programs to the appropriate departments, divisions or, as directed, to support efforts for continual process improvement.   What you will need to be successful - High School diploma or equivalent; College work is preferred but not required - At least 1 year of professional experience in a high-volume customer service role - Ability to effectively problem solve, rather than escalating every issue - Strong communication and interpersonal skills allowing you to work effectively with participants who may be frustrated - Quick typing ensuring that you are able to accurately document customer conversations in the designated systems in real time - Knowledge of federal spending account (FSA) benefits, health saving accounts, commuter benefits and COBRA is preferred - Bi-lingual skills are desirable, but not a requirement - Proficiency in Microsoft Office Suite and contact management software applications   Benefits and perks   - Medical, Dental, Vision - 401(k) match - Paid Maternity/Paternity leave - Ongoing education  - Tuition Assistance - Gym/Fitness Reimbursement - Purple with Purpose (paid volunteer time off) - HSA contribution and match - On site Lunch and Learns - Award winning Wellness Program - Consumer Driven Healthcare (CDH) education Why work for HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth and build health savings for life. Through our innovative technology and superior service delivery, our members gain valuable insights to better save and spend their healthcare dollars.   We firmly believe that our team members drive the success of this company. We hire passionate contributors who enjoy the thrill of pioneering their positions to their full potential. Join us and discover a work experience where the person is valued more than the position, and where are our purple culture drives a remarkable experience.   Our advice to you HealthEquity is fiercely focused on hiring passionate individuals to contribute to our purple culture. If you speak passion, excellence, service, ambition, fun… we want to speak with you! We believe that your personality is as important as your experience and qualifications so when we do have the opportunity to speak together, be authentic, be genuine, be you! Showcase your experience and your passion.   HealthEquity, Inc. is a proud promoter of equal opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees. HealthEquity, Inc. support Equal Employment Opportunities without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status when hiring – under federal, state and local laws.
Category
Member Services